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Ranked by user rating × review volume. See all Live Chat Software tools →
Average price: 19 products listed
19 Listings in Live Chat Software Available
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$15–$2500/mo
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14 tools
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LiveAgent is an omnichannel help desk platform that consolidates customer support across email, live chat, phone, social media, and more into a unified ticketing system. Every customer message — from any channel — becomes a ticket in a shared "universal inbox," so agents respond from one place with full context. LiveAgent is known for packing a lot of functionality (including a native, built-in call center and one of the faster live-chat widgets) into affordable, agent-based pricing, making it popular with SMBs and support teams that want breadth without a big budget. The platform covers the core support toolkit and more. It includes ticketing with automation rules, SLAs, and routing; live chat with proactive invitations and typing view; a built-in call center with IVR and call routing; social integrations (Facebook, Instagram, WhatsApp, X); a knowledge base and customer portal for self-service; and gamification, canned messages, and reporting to boost agent productivity. AI features assist with replies and summaries, and integrations connect LiveAgent to CRMs, e-commerce, and other tools. LiveAgent serves SMBs and mid-sized customer support teams across industries, especially e-commerce, that want omnichannel support at a low price. Pricing is per agent per month (billed annually): Small around $15, Medium around $29, Large around $49, and Enterprise around $69, with a 30-day free trial and a limited free option. It competes with Zendesk, Freshdesk, Zoho Desk, Help Scout, and Tidio, differentiating on value, its native call center, and breadth of channels.
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LiveChat is a customer service platform built around real-time website chat, letting support and sales teams talk to visitors the moment they land on a page. Agents work from a single inbox that unifies chat, email tickets, and messages from Facebook Messenger, WhatsApp, Apple Messages for Business, and other channels, with canned responses, message sneak-peek, file sharing, and rich cards that keep conversations fast and on-brand. Beyond conversations, LiveChat is a lightweight sales and analytics engine. It surfaces who is on your site in real time, tracks the pages a visitor viewed, and lets agents create targeted greetings that trigger on behavior or URL. Built-in reports cover chat volume, agent performance, customer satisfaction (CSAT), and sales attribution, while an app marketplace of 200+ integrations connects it to CRMs, e-commerce carts, and help desks. LiveChat is the anchor of a wider suite that includes ChatBot, HelpDesk, and KnowledgeBase, so teams can add automation and self-service as they grow. Founded in 2002 and run by Text (formerly LiveChat Software), the product is used by tens of thousands of companies worldwide and is known for reliability, a polished agent app across web, desktop, and mobile, and deep customization through its Developer Platform and open API. It suits SMBs and mid-market teams that want proactive, revenue-oriented support rather than a purely ticket-driven help desk.
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Eox Vantage is a software product listed on Saaskart. Compare Eox Vantage against alternatives on pricing, features, integrations, and verified reviews. This profile is unclaimed — if you represent Eox Vantage, you can claim it to add full details.
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Deployment
LimeChat is an AI-powered conversational commerce platform for ecommerce brands, centered on WhatsApp and other channels. Its Growth suite automates abandoned-checkout recovery, reorder and feedback flows, COD verification, and broadcast campaigns with an AI growth agent, while its Support suite handles order tracking, returns, refunds, and account queries with hybrid LLM and brand-SOP AI agents across chat and voice in 20+ languages. It integrates with Shopify, WooCommerce, CRMs, CDPs, and logistics partners. LimeChat uses custom pricing based on the selected suite, conversation volume, and AI automation tier.
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Tidio is a customer service and engagement platform built for small businesses and ecommerce stores, combining live chat, AI chatbots, and a shared helpdesk inbox in one affordable tool. Its chat widget sits on your website or store, letting you talk to visitors in real time, while automation flows and its Lyro AI chatbot answer common questions automatically — resolving support tickets and helping convert visitors into customers even when your team is offline. Tidio is especially popular with Shopify and small ecommerce merchants because it is easy to set up, integrates with stores, and focuses on both support and sales — greeting shoppers, recovering carts, and recommending products through chat. Beyond live chat, it offers a multichannel inbox (email, Messenger, Instagram), visual chatbot flows, and analytics, with Lyro handling AI-powered conversations. Pricing includes a free plan, with paid tiers based on billable conversations and separate add-ons for the Lyro AI chatbot and automation flows. Tidio suits small businesses, startups, and ecommerce stores that want easy, affordable live chat plus AI chatbots to support and convert customers without an enterprise helpdesk. Plans run Free, Starter, Growth, and Plus, based on conversation volume, with Lyro AI and Flows priced separately, so cost scales with usage and the automation you add.
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Tiledesk is an open-source, no-code conversational AI platform for building AI chatbots and orchestrating live agents across web chat, WhatsApp, Telegram, and other channels. It offers a visual chatbot designer, LLM integration, knowledge-base-powered answers, omnichannel inbox, automation and routing, and self-hosted deployment options. Businesses use Tiledesk to automate support and sales conversations while keeping humans in the loop. Tiledesk is priced by subscription: a free plan, Basic at €15/month, Premium at €100/month, and a custom Enterprise plan with self-hosting, with a 14-day free trial.
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GetGabs is an AI-based WhatsApp automation platform built on the official WhatsApp Business API. It lets marketing, sales, and support teams run their entire customer journey inside WhatsApp — from the first click-to-WhatsApp ad to broadcasts, chatbot conversations, checkout, and post-sale support — with green-tick verification and higher messaging limits. Instead of juggling separate tools for campaigns, chatbots, and a shared inbox, GetGabs brings them together so teams can qualify leads, answer questions instantly, recover abandoned carts, and drive repeat sales on the channel customers already use every day. What you can do with GetGabs WhatsApp marketing: send broadcast campaigns and drip sequences, run click-to-WhatsApp ads, and re-engage customers with bulk WhatsApp messaging that stays compliant with Meta's template rules. AI chatbots & automation: build no-code AI chatbot flows that answer FAQs, capture leads with WhatsApp forms, and route conversations to the right agent automatically. Shared team inbox: manage every WhatsApp conversation from one collaborative inbox with assignment, tags, and smart routing so no message is missed. Sales & commerce: showcase products with WhatsApp catalogs, accept WhatsApp payments in-chat, and automatically recover abandoned carts to lift conversions. Analytics: track campaign performance, delivery, response times, and revenue influenced across every WhatsApp conversation. Integrations GetGabs connects with the tools you already use — including Shopify, WooCommerce, Zoho, Google Sheets, Shiprocket, and n8n, plus 50+ more apps via Zapier — so leads, orders, and contacts stay in sync. Pricing Plans start at ₹399/month (Basic), with Plus at ₹899/month and Pro at ₹4,499/month. Meta's standard per-conversation messaging rates apply on top, and GetGabs adds a 0% markup on those messaging costs. Who GetGabs is for GetGabs is a strong fit for D2C and e-commerce brands, agencies, and SMBs that want to turn WhatsApp into a measurable marketing, sales, and support channel without building on the WhatsApp Business API themselves.
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Chatra is a live chat and multi-channel messaging platform for talking to website visitors and customers. It offers real-time live chat, a messenger mode for asynchronous conversations, email and social messaging (Instagram and Facebook), real-time visitor tracking and browsing history, an AI chatbot for FAQs and lead qualification, and mobile apps. Small businesses and online stores use Chatra to engage visitors and provide support from a single inbox. Chatra offers a free plan with no credit card required, plus paid plans for additional features.
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Interakt, by Jio Haptik, is a WhatsApp Business API platform that helps brands run marketing, sales, and support on WhatsApp. It provides a shared team inbox, an Instagram inbox, no-code chatbots and automated workflows, broadcast and drip campaigns, WhatsApp catalogs and commerce, WhatsApp forms, Click-to-WhatsApp ads with an analytics dashboard, and AI agents as a premium add-on via Haptik. D2C brands and SMBs use Interakt to convert conversations into sales. Interakt is priced by subscription with a 14-day free trial: Starter from around ₹2,757/quarter, Growth, and Advance tiers, plus a custom Enterprise plan, on top of WhatsApp's conversation charges.
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Freshdesk is Freshworks' cloud customer support platform that turns incoming requests from every channel — email, chat, phone, social, and messaging — into organized tickets a team can resolve efficiently. A shared inbox, ticket routing, canned responses, and SLA management keep queues moving, while collaboration features like shared ownership and parent-child ticketing help teams handle complex issues without dropping the ball. Automation and self-service are central to keeping support scalable. Freshdesk automates ticket assignment, prioritization, and repetitive actions with rules and scenario automations; a knowledge base and customer portal deflect common questions; and Freddy AI adds an AI agent for automated resolution plus a copilot that suggests replies and summarizes tickets for agents. Analytics and dashboards surface CSAT, resolution times, and agent performance, and the omnichannel edition (Freshdesk Omni) unifies conversations across channels in one workspace. Freshdesk serves SMB to mid-market and enterprise support teams that want strong functionality at approachable prices, with a generous free plan and roles, security, and controls at higher tiers. It integrates with Slack, Salesforce, Shopify, Jira, and hundreds more via a marketplace and APIs. Pricing is per agent per month on annual terms — a Free plan plus Growth, Pro, and Enterprise tiers — with the omnichannel Omni edition and Freddy AI copilot priced separately. It competes with Zendesk, Zoho Desk, Help Scout, and Intercom, differentiating on value and ease of adoption.
Deployment
Chatwoot is an open-source customer engagement and support platform that unifies conversations from live chat, email, social media, and messaging apps into a single shared inbox. Support and sales teams use it for live chat, canned responses, automation, a help center, and team collaboration, with an AI assistant (Captain) to speed up replies. Because it is open source, teams can self-host for full data control or use Chatwoot Cloud. Chatwoot offers a free self-hosted Community edition plus Cloud plans priced per agent.
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Help Scout is a customer support platform built around a simple idea: support should feel personal, not like a ticketing system. Its shared inbox looks and works like familiar email — no ticket numbers shouted at customers — while giving teams the collaboration they need behind the scenes: assignments, private notes, collision detection, saved replies, and workflows. That human-feeling experience is why customer-centric small and mid-sized companies favor it. Around the inbox, Help Scout bundles the rest of a modern help desk: Docs (a knowledge base for self-service help centers), Beacon (an embeddable widget for in-app help and chat), live chat and messaging, and customer profiles with context from past conversations. It has added AI features — AI-drafted replies, summaries, and AI Answers that resolve common questions — plus reporting and CRM integrations, so teams can scale support without losing the personal touch. Help Scout suits small and mid-sized businesses, SaaS companies, and ecommerce brands that want approachable, human customer support rather than a heavy enterprise ticketing tool. Pricing is per user across a free plan and Standard, Plus, and Pro tiers, so cost scales with team size and the features you need.
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Live chat software lets businesses talk with website and app visitors in real time — answering questions, supporting customers, and converting prospects at the moment of interest. This guide explains what live chat software is, how it works, its key features, and how to choose the right platform.
Live chat software lets businesses talk with website and app visitors in real time — answering questions, supporting customers, and converting prospects at the moment of interest. This guide explains what live chat software is, how it works, its key features, and how to choose the right platform.
Live chat software adds a real-time messaging channel to your website or app, letting visitors and customers chat with agents (or bots) instantly. It provides the chat widget, an agent console for handling conversations, routing, canned responses, and integration with support and CRM systems.
The purpose is to engage visitors and customers in the moment — answering questions immediately, supporting customers in real time, and converting prospects who have questions before buying. Instant, convenient communication reduces friction and improves both support and sales outcomes.
The category spans support-focused live chat, sales/conversational marketing chat, and broader business messaging, increasingly augmented by chatbots and AI. Companies adopt live chat because immediate, convenient communication is what customers expect, and real-time engagement lifts conversion, satisfaction, and support efficiency.
A chat widget on your site or app lets visitors start a conversation. Messages route to available agents (or are first handled by bots), who respond in an agent console with tools like canned responses and visitor context. Conversations integrate with support and CRM systems, and analytics measure performance.
Core modules include the chat widget, agent console, routing, bots/automation, and integrations/analytics. Teams configure the widget, routing, and bots; agents handle conversations; bots deflect or qualify; data flows to support and CRM systems.
For example, a visitor with a pre-purchase question opens the chat widget; a bot greets and qualifies them, then routes to a sales agent who answers in real time with visitor context, helping close the sale — or, for support, resolves the issue instantly without the customer waiting on email.
A customizable chat widget for your site or app. The widget is the customer-facing entry point; its design and placement affect how readily visitors engage.
A console where agents handle conversations, with routing to the right person. Efficient agent tools and routing ensure conversations reach the right agent and are handled well.
Bots that greet, qualify, answer FAQs, and route. Automation handles common questions and qualification, deflecting volume and providing instant 24/7 responses.
Saved replies and visitor information (page, history). These speed responses and let agents engage with context for relevant, efficient help.
Triggered chat invitations based on behavior. Proactive chat engages visitors at key moments, lifting conversion and assistance.
Connects to help desk, CRM, and reporting on chat performance. Integration ties chat to support and sales systems, and analytics measure response times and outcomes.
Answering pre-purchase questions in real time helps convert prospects who would otherwise leave.
Instant responses are more convenient than email or phone, improving customer satisfaction.
Agents handle multiple chats at once, and bots deflect common questions, increasing capacity.
Proactive and instant chat engages visitors when their interest and questions are highest.
Visitor context and chat data inform better responses and reveal common questions and friction.
| Type | Best for | Ideal size | Pros | Limitations |
|---|---|---|---|---|
| Support live chat | Real-time customer support | Any | Fast, convenient support | Needs staffing or bots for coverage |
| Sales/conversational marketing | Engaging and converting prospects | SMB to enterprise | Lifts conversion and qualifies leads | Sales-oriented |
| Business messaging platforms | Chat across web, app, and messaging channels | Mid-market to enterprise | Omnichannel messaging | Broader and costlier |
| AI chatbot-led chat | Automated-first conversations | Any | 24/7 automation and deflection | Needs good bot and handoff design |
SaaS & Technology: Tech companies use live chat software to scale go-to-market motions, align teams, and operate efficiently as they grow.
Manufacturing: Manufacturers apply live chat software to manage complex, multi-stakeholder processes across long cycles and distributed operations.
Healthcare: Healthcare and life-sciences organizations use live chat software where accuracy, security, and compliance are non-negotiable.
Retail: Retailers use live chat software to manage high volumes, personalize engagement, and react quickly to demand.
Financial Services: Banks, insurers, and fintechs rely on live chat software for control, auditability, and regulatory compliance.
Education: Institutions and edtech firms use live chat software to manage stakeholders and scale programs efficiently.
Real Estate: Real-estate and property teams use live chat software to manage long cycles and high-value relationships.
Professional Services: Agencies and consultancies use live chat software to deliver client work profitably and forecast accurately.
E-commerce: Online retailers use live chat software to unify data across channels and grow customer lifetime value.
Decide whether chat is for support, sales/conversion, or both, since tools emphasize differently.
Evaluate chatbot and automation capabilities for deflection, qualification, and 24/7 coverage.
Assess the agent console, multi-chat handling, and routing.
Confirm integration with your help desk, CRM, and other tools for context and continuity.
Consider whether you need just web chat or omnichannel messaging.
Look for triggers and proactive chat if conversion is a goal.
Ensure reporting on response times, satisfaction, and outcomes.
Understand per-agent pricing and how features and volume scale.
AI is reshaping live chat with AI chatbots that resolve and qualify conversations automatically, providing instant 24/7 responses.
AI assists human agents with suggested replies, summaries, and knowledge, speeding and improving responses.
Generative AI enables natural, conversational bots that handle complex queries and hand off smoothly to agents.
Expect AI to handle a growing share of conversations and augment agents on the rest. Favor platforms with strong AI-human handoff and knowledge integration so automation helps rather than frustrates customers.
Live chat software adds a real-time messaging channel to your website or app, letting visitors and customers chat instantly with agents or bots. It provides a customizable chat widget, an agent console for handling conversations with tools like canned responses and visitor context, routing, chatbots and automation, and integration with support and CRM systems. The goal is to engage visitors and customers in the moment — answering questions immediately, supporting customers in real time, and converting prospects who have pre-purchase questions. Instant, convenient communication reduces friction and improves both support and sales outcomes. Used for customer support, conversational sales, and broader business messaging, and increasingly augmented by AI chatbots, live chat meets customers' expectation for immediate help and is one of the most effective channels for real-time engagement, satisfaction, and conversion.
Live chat helps sales and conversion by engaging prospects at the moment of highest interest — when they're on your site with questions — and answering them in real time, removing the friction that causes hesitant buyers to leave. A visitor unsure about a product, pricing, or fit can get immediate answers from a sales agent or qualifying bot, which can be the difference between converting and abandoning. Proactive chat triggers can invite visitors to chat at key moments (like spending time on a pricing page). Chat also qualifies leads and routes hot prospects to sales. This conversational, real-time engagement consistently lifts conversion compared to leaving visitors to figure things out alone or wait for email replies. For this reason, live chat is central to conversational marketing strategies that aim to engage and convert website visitors through immediate dialogue rather than forms and delays.
Live chat software is typically priced per agent per month, with affordable plans (and some free tiers) for small teams and higher tiers adding chatbots, automation, omnichannel messaging, and advanced features. Costs scale with the number of agents and the sophistication of automation and AI. When budgeting, consider how many agents you need, whether you want chatbots for deflection and after-hours coverage, and integration requirements. The best approach is to match the tool to your primary goal (support or sales), validate the agent and customer experience with a trial, and request a quote based on agent count and features. Because live chat improves both conversion and support efficiency — and agents can handle multiple chats while bots deflect volume — the per-agent cost is generally well justified by the conversion and service value it delivers.
Live chat connects visitors with human agents in real time, while chatbots are automated programs that handle conversations without a human, answering FAQs, qualifying leads, or routing. They're complementary and increasingly combined: a chatbot might greet and handle common questions or qualify a visitor, then hand off to a human agent for complex needs, ensuring instant 24/7 first response with human help when needed. Bots provide scale, speed, and after-hours coverage; humans provide judgment and complex problem-solving. Modern live chat platforms typically include both, and AI is making bots far more capable through natural, generative conversation. The best implementations blend them — automation for efficiency and deflection, humans for complexity and relationship — with smooth handoff between them, so customers get fast answers without being trapped in an unhelpful bot when they need a person.
Yes — integration with help desk and CRM systems is important and widely supported. Help desk integration lets chat conversations become or link to support tickets, so issues that aren't resolved in chat are tracked to resolution and chat history is preserved with the customer record. CRM integration gives agents context about the visitor (their account, history, deals) and logs chat interactions to the customer record, useful for both sales and support. This integration ensures chat isn't a siloed channel but part of a unified customer view and support workflow, with context flowing in and conversation data flowing out. When evaluating live chat tools, confirm native integration with your specific help desk and CRM, since integrated chat lets agents respond with full context and ensures continuity across channels, which improves both the customer experience and operational efficiency.
Live chat can provide 24/7 coverage primarily through chatbots and automation, which respond instantly at any hour even when human agents are offline. Bots can answer common questions, provide information, qualify leads, and collect details for follow-up, ensuring after-hours visitors get an immediate response rather than nothing. For issues bots can't resolve, they can capture the request for a human to follow up when available, or route to agents in other time zones if you have global coverage. Pure human-staffed chat is limited to your agents' hours, so automation is what enables genuine round-the-clock availability. As AI chatbots become more capable, they handle an increasing share of after-hours and overflow conversations effectively. When 24/7 coverage matters, prioritize live chat platforms with strong chatbot and AI capabilities and graceful handoff, so customers always get a useful, immediate response regardless of when they reach out.
AI is reshaping live chat through capable AI chatbots that resolve and qualify conversations automatically, providing instant, natural, 24/7 responses and deflecting volume from human agents. AI also assists human agents with suggested replies, conversation summaries, and instant access to relevant knowledge, making responses faster and more consistent. Generative AI enables bots to understand and handle more complex, conversational queries and to hand off smoothly to agents when needed. The result is more automation, faster and better responses, and augmented agents. The trajectory is toward AI handling a growing share of conversations while supporting agents on the rest. When evaluating AI-enabled live chat, prioritize strong AI-to-human handoff and knowledge-base integration, since the worst customer experiences come from bots that can't resolve issues or escalate — well-implemented AI provides genuine help and seamless escalation, improving rather than frustrating the conversation.
Live chat software is used by customer support teams (for real-time service), sales and marketing teams (for conversational selling and lead engagement), and businesses across ecommerce, SaaS, services, and more. Support agents handle service conversations, sales reps engage and qualify prospects, and bots handle common questions and after-hours coverage. It serves organizations of all sizes, from small businesses using simple chat widgets to large enterprises running sophisticated, AI-augmented omnichannel messaging. Essentially, any business with a website or app whose visitors and customers benefit from immediate, convenient communication uses live chat — which is most. As customers increasingly expect instant, messaging-based interaction, live chat (with AI augmentation) has become a standard channel for both converting prospects and supporting customers in real time, complementing email, phone, and self-service support.
Live chat ROI comes from higher conversion (answering pre-purchase questions in real time to convert hesitant prospects), improved support efficiency (agents handling multiple chats and bots deflecting volume), better customer satisfaction and retention (instant, convenient service), and lead qualification (engaging and routing prospects). Because chat affects both revenue (conversion and sales) and cost (support efficiency), its returns span both. To quantify it, track conversion lift for chat-engaged visitors, support metrics like resolution time and tickets deflected by bots, customer satisfaction, and leads generated, against the software cost. As AI chatbots deflect more conversations and assist agents, efficiency gains increase. Because live chat both lifts conversion and improves support efficiency and experience — often simultaneously — it typically delivers strong, measurable ROI, especially for businesses with meaningful website traffic where real-time engagement converts prospects and resolves issues that would otherwise be lost or costly.
