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Open-source customer support inbox with live chat and AI
Updated
Chatwoot is an open-source customer support platform for businesses that handle conversations across chat, email and messaging apps. It can be self-hosted or used as a hosted cloud service.
You add channels such as website chat, WhatsApp, Instagram, Facebook Messenger or email, and conversations arrive in a shared inbox. Captain handles routine questions from your knowledge sources and escalates the rest to agents, who work with macros and automations. You can self-host the code or run on Chatwoot Cloud.
The vendor says more than 15,000 businesses use Chatwoot, including Salla, Entrata, Beeper and Pax8, across e-commerce, local businesses, logistics and delivery, and fintech and insurance.
Chatwoot Cloud is billed per agent per month: Hacker is free for up to 2 agents, Startups costs $19, Business $39 and Enterprise $99. Extra Captain AI credits cost $20 per 1,000. A 15-day free trial covers the full product. The Startups plan is free for qualifying open source projects, and a self-hosted option is available.
Chatwoot names WhatsApp, Instagram, Facebook Messenger, email through Outlook, Gmail or any IMAP and SMTP inbox, a website widget and Twilio Voice. An open API and webhooks cover other tools.
Tidio is a hosted chatbot and live chat tool aimed at small stores. LiveChat is a commercial chat product with a long track record but no open-source option. Intercom is a larger customer messaging suite with a higher cost per seat. Chatwoot stands out through its open-source code and self-hosting.
Pricing Model
FREEMIUM
Starting Price
$19/mo
Free Options
Free version, Free trial
| Feature | Hacker | Startups | Business | Enterprise |
|---|---|---|---|---|
| Up to 2 agents | , | , | , | |
| 500 conversations per month | , | , | , | |
| Live chat only | , | , | , | |
| Per agent | , | |||
| All channels | , | , | , | |
| Help center | , | , | , | |
| 300 Captain credits | , | , | , | |
| Voice | , | , | , | |
| Teams and automation rules | , | , | , | |
| 500 Captain credits | , | , | , | |
| SSO/SAML | , | , | , | |
| Audit logs | , | , | , | |
| 800 Captain credits | , | , | , |
Other
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API Types
SDK Availability
Verify SDK availability in vendor's documentation.
Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
Live chat and help desk software for customer service teams
AI-first customer service platform with the Fin AI agent
Live chat and AI chatbots for small businesses and ecommerce.
WhatsApp marketing, chatbot and shared inbox on the official API
