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The open-source customer engagement platform.
Chatwoot is an open-source customer engagement and support platform that unifies conversations from live chat, email, social media, and messaging apps into a single shared inbox. Support and sales teams use it for live chat, canned responses, automation, a help center, and team collaboration, with an AI assistant (Captain) to speed up replies. Because it is open source, teams can self-host for full data control or use Chatwoot Cloud. Chatwoot offers a free self-hosted Community edition plus Cloud plans priced per agent.
Pricing Model
FREEMIUM
Starting Price
$19/mo
Free Options
Free version, Free trial
Free, open source
Per agent per month
From, per agent per month
| Feature | Community (self-hosted) | Startups (Cloud) Popular | Business / Enterprise |
|---|---|---|---|
| Shared inbox & live chat | — | — | |
| Multichannel support | — | — | |
| Self-host anywhere | — | — | |
| Community support | — | — | |
| Hosted Chatwoot | — | — | |
| Live chat & inbox | — | — | |
| Automation | — | — | |
| Email support | — | — | |
| Advanced reporting | — | — | |
| SLA & roles | — | — | |
| Audit logs | — | — | |
| Priority support | — | — |
Other
Communication
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API Types
SDK Availability
Verify SDK availability in vendor's documentation.
Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
AI-based WhatsApp automation for marketing, sales, and support
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