LiveAgent

LiveAgent is an omnichannel help desk platform that consolidates customer support across email, live chat, phone, social media, and more into a unified ticketing system. Every customer message — from any channel — becomes a ticket in a shared "universal inbox," so agents respond from one place with full context. LiveAgent is known for packing a lot of functionality (including a native, built-in call center and one of the faster live-chat widgets) into affordable, agent-based pricing, making it popular with SMBs and support teams that want breadth without a big budget. The platform covers the core support toolkit and more. It includes ticketing with automation rules, SLAs, and routing; live chat with proactive invitations and typing view; a built-in call center with IVR and call routing; social integrations (Facebook, Instagram, WhatsApp, X); a knowledge base and customer portal for self-service; and gamification, canned messages, and reporting to boost agent productivity. AI features assist with replies and summaries, and integrations connect LiveAgent to CRMs, e-commerce, and other tools. LiveAgent serves SMBs and mid-sized customer support teams across industries, especially e-commerce, that want omnichannel support at a low price. Pricing is per agent per month (billed annually): Small around $15, Medium around $29, Large around $49, and Enterprise around $69, with a 30-day free trial and a limited free option. It competes with Zendesk, Freshdesk, Zoho Desk, Help Scout, and Tidio, differentiating on value, its native call center, and breadth of channels.