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AI-powered messaging and live chat
Freshchat, by Freshworks, is an AI-powered messaging and live chat platform for customer engagement across web, mobile, WhatsApp, and social, with bots, campaigns, and a unified agent inbox. It helps sales and support teams capture leads and resolve issues conversationally.
Freshchat targets SMB and mid-market teams that want modern messaging integrated with the Freshworks suite. Pricing has a free tier plus per-agent paid plans, billed in US dollars.
Pricing Model
Freemium
Starting Price
$0/mo
Free Options
Free version, Free trial
| Feature | Free | Growth Popular |
|---|---|---|
| Live chat | — | |
| Limited bots | — | |
| Web and mobile | — | |
| Basic inbox | — | |
| Up to a few agents | — | |
| AI bots | — | |
| WhatsApp and social | — | |
| Campaigns | — | |
| Advanced routing | — | |
| API access | — |
Other
CRM
Communication
Missing an integration?
API Types
SDK Availability
Verify SDK availability in vendor's documentation.
Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
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