Channel Talk

What is Channel Talk?

Channel Talk is an all-in-one customer messenger and AI customer conversation platform, part of the Channel Works suite. It combines live chat, an AI support agent, CRM marketing and AI phone support.

Key features of Channel Talk

• Live chat: chat with website and app visitors.
• ALF AI agent: handles support conversations; the vendor reports an 80 percent plus resolution rate.
• Meet (Call): phone support product that uses AI.
• CRM marketing: automated, personalized marketing.
• Team chat and Workflow: internal chat and automation.
• Documents: AI knowledge base.
• AI Chief of Staff: analytics assistant.

How Channel Talk works

Customers message through a chat widget, ALF answers from the knowledge base and escalates to human agents, and conversation data feeds CRM marketing campaigns.

Who uses Channel Talk?

The vendor says it is trusted by 252,962 companies worldwide with a 98 percent retention rate, and names LG Electronics, Beauty of Joseon, COSRX, SKIN1004 and Champion.

Channel Talk pricing

The vendor's home page shows no price amounts and links to a pricing page, with a Start for Free option.

Channel Talk integrations

The vendor names Shopify, Loop and cafe24, and offers an App Store.

Channel Talk alternatives

Intercom is a broad customer service platform with an AI agent. Zendesk is a full helpdesk suite. Crisp is a lower-cost chat and CRM tool. Channel Talk pairs chat with CRM marketing and is strong in Korean ecommerce.