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Live chat and help desk software for customer service teams
LiveChat is a customer service platform built around real-time website chat, letting support and sales teams talk to visitors the moment they land on a page. Agents work from a single inbox that unifies chat, email tickets, and messages from Facebook Messenger, WhatsApp, Apple Messages for Business, and other channels, with canned responses, message sneak-peek, file sharing, and rich cards that keep conversations fast and on-brand.
Beyond conversations, LiveChat is a lightweight sales and analytics engine. It surfaces who is on your site in real time, tracks the pages a visitor viewed, and lets agents create targeted greetings that trigger on behavior or URL. Built-in reports cover chat volume, agent performance, customer satisfaction (CSAT), and sales attribution, while an app marketplace of 200+ integrations connects it to CRMs, e-commerce carts, and help desks. LiveChat is the anchor of a wider suite that includes ChatBot, HelpDesk, and KnowledgeBase, so teams can add automation and self-service as they grow.
Founded in 2002 and run by Text (formerly LiveChat Software), the product is used by tens of thousands of companies worldwide and is known for reliability, a polished agent app across web, desktop, and mobile, and deep customization through its Developer Platform and open API. It suits SMBs and mid-market teams that want proactive, revenue-oriented support rather than a purely ticket-driven help desk.
Pricing Model
Per agent, subscription
Starting Price
$19/mo
Free Options
Free trial
For small teams starting with live chat, billed annually per agent.
For full-time support teams, billed annually per agent.
For customer service departments, billed annually per agent.
For large organizations needing security and support at scale.
| Feature | Starter | Team Popular | Business | Enterprise |
|---|---|---|---|---|
| 60-day chat history | — | — | — | |
| Basic widget customization | — | — | — | |
| Ticketing system | — | — | — | |
| Data security | — | — | — | |
| Unlimited chat history | — | — | — | |
| Full widget customization | — | — | — | |
| Agent groups | — | — | — | |
| Basic reporting | — | — | — | |
| Work scheduler | — | — | ||
| Everything in Team | — | — | — | |
| Staffing prediction | — | — | — | |
| Advanced reporting | — | — | — | |
| On-demand data export | — | — | — | |
| Dedicated account manager | — | — | — | |
| Product training | — | — | — | |
| Software engineer support | — | — | — | |
| Security assistance | — | — | — | |
| HIPAA compliance option | — | — | — |
Other
CRM
Marketing
Communication
Analytics
Missing an integration?
API Types
SDK Availability
Verify SDK availability in vendor's documentation.
Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
Live chat and AI chatbots for small businesses and ecommerce.
Affordable all-in-one customer messaging and live chat.
Conversational marketing and AI chat for B2B revenue teams.
The customer communication platform with a shared inbox.
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