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Live chat and AI chatbots for small businesses and ecommerce.
Tidio is a customer service and engagement platform built for small businesses and ecommerce stores, combining live chat, AI chatbots, and a shared helpdesk inbox in one affordable tool. Its chat widget sits on your website or store, letting you talk to visitors in real time, while automation flows and its Lyro AI chatbot answer common questions automatically — resolving support tickets and helping convert visitors into customers even when your team is offline.
Tidio is especially popular with Shopify and small ecommerce merchants because it is easy to set up, integrates with stores, and focuses on both support and sales — greeting shoppers, recovering carts, and recommending products through chat. Beyond live chat, it offers a multichannel inbox (email, Messenger, Instagram), visual chatbot flows, and analytics, with Lyro handling AI-powered conversations. Pricing includes a free plan, with paid tiers based on billable conversations and separate add-ons for the Lyro AI chatbot and automation flows.
Tidio suits small businesses, startups, and ecommerce stores that want easy, affordable live chat plus AI chatbots to support and convert customers without an enterprise helpdesk. Plans run Free, Starter, Growth, and Plus, based on conversation volume, with Lyro AI and Flows priced separately, so cost scales with usage and the automation you add.
Pricing Model
By conversations, per month
Starting Price
$29/mo
Free Options
Free version, Free trial
50 billable conversations/month plus 50 Lyro AI conversations.
~$29/month (~$24 annual) — 100 conversations and core features.
~$59/month — up to 2,000 conversations and advanced features.
From ~$749/month — custom volume, departments, and branding.
| Feature | Free | Starter | Growth Popular | Plus |
|---|---|---|---|---|
| Live chat widget | — | — | — | |
| 50 conversations/month | — | — | — | |
| 50 Lyro AI conversations | — | — | — | |
| Basic chatbot flows | — | — | — | |
| Mobile apps | — | — | — | |
| 100 conversations/month | — | — | — | |
| Live chat | — | — | — | |
| Basic analytics | — | — | — | |
| Canned responses | — | — | — | |
| Visitor list | — | — | — | |
| Up to 2,000 conversations | — | — | — | |
| Advanced analytics | — | — | — | |
| Auto-assignment | — | — | — | |
| Macros | — | — | — | |
| More integrations | — | — | — | |
| Custom conversation volume | — | — | — | |
| Departments & multiproject | — | — | — | |
| Custom branding | — | — | — | |
| Webhooks | — | — | — | |
| Dedicated success manager | — | — | — |
Other
CRM
Marketing
Missing an integration?
API Types
SDK Availability
Verify SDK availability in vendor's documentation.
Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
AI-based WhatsApp automation for marketing, sales, and support
Affordable all-in-one customer messaging and live chat.
Conversational marketing and AI chat for B2B revenue teams.
Shared inbox, help center, and chat for customer support.
Quick comparisons
