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Affordable all-in-one customer messaging and live chat.
Crisp is an all-in-one customer messaging platform that bundles the tools small and mid-sized businesses need to talk to customers — live chat, a shared team inbox, chatbots, a knowledge base, and campaigns — into one affordable product. Its live chat widget sits on your website or app, while the shared inbox brings together conversations from chat, email, and social channels so a small team can handle everything in one place, with canned responses, routing, and collaboration behind the scenes.
What sets Crisp apart is its pricing model: it charges per workspace rather than per seat, so growing teams do not pay more just for adding agents (up to each plan's seat limits), which makes it notably cost-effective compared with per-agent tools. It also includes an AI chatbot (with credit-based AI), a CRM, video calls, a status page, and multichannel messaging (WhatsApp, Messenger, and more), positioning itself as a budget-friendly alternative to pricier support and chat suites for startups and SMBs.
Crisp suits startups, small businesses, and lean support teams that want live chat plus a shared inbox, chatbot, and knowledge base without paying per agent. Plans run Free, Mini, Essentials, and Plus (per workspace), plus Enterprise, so cost scales with the features and seat limits you need rather than headcount.
Pricing Model
Per workspace, per month
Starting Price
$45/mo
Free Options
Free version, Free trial
2 seats with unlimited conversations via a live chat widget.
~$45/month per workspace — 4 seats, email inbox, canned responses.
~$95/month per workspace — 10 seats, omnichannel, AI chatbot, KB.
~$295/month per workspace — 20 seats, unlimited AI, ticketing.
| Feature | Free | Mini | Essentials Popular | Plus |
|---|---|---|---|---|
| 2 seats | — | — | — | |
| Unlimited conversations | — | — | — | |
| Live chat widget | — | — | — | |
| Mobile apps | — | — | — | |
| Basic messaging | — | — | — | |
| 4 seats | — | — | — | |
| Email inbox | — | — | — | |
| Canned responses | — | — | — | |
| Custom chat widget | — | — | — | |
| Contact form | — | — | — | |
| 10 seats | — | — | — | |
| Omnichannel messaging | — | — | — | |
| AI chatbot (50 uses) | — | — | — | |
| Knowledge base | — | — | — | |
| Video calls | — | — | — | |
| 20 seats | — | — | — | |
| Unlimited AI usage | — | — | — | |
| Ticketing system | — | — | — | |
| White-label | — | — | — | |
| Advanced analytics | — | — | — |
Other
Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
AI-based WhatsApp automation for marketing, sales, and support
Live chat and AI chatbots for small businesses and ecommerce.
Conversational marketing and AI chat for B2B revenue teams.
Shared inbox, help center, and chat for customer support.
Quick comparisons
