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AI agents for ecommerce support and WhatsApp growth
Updated
LimeChat is a platform for AI agents that handle customer chat and voice interactions for ecommerce brands. It splits into an AI Growth Suite for sales and an AI Support Suite for service, and the vendor says agents can go live in about two weeks.
A brand connects its channels, mainly WhatsApp and Instagram, and the business team configures AI agents without engineering help. Agents handle sales flows and support queries, and escalate to human agents in the CRM with copilot assistance. Analytics track resolution and satisfaction.
LimeChat targets ecommerce and D2C brands and says more than 300 brands use it, naming Bewakoof, Mamaearth, Kapiva and IndiaMART. Customer results on the site, such as 90% of queries automated at Kapiva, are vendor-reported.
LimeChat does not publish prices. It offers AI Growth Suite and AI Support Suite packages that the vendor quotes after a demo.
The vendor highlights WhatsApp and Instagram as channels and links to a separate integrations page.
Tidio is a chat and chatbot tool aimed at small online stores, with lighter setup than LimeChat's enterprise focus. GetGabs is a WhatsApp automation platform with public pricing, covering broadcasts, chatbots and a shared inbox. Intercom is a broad customer messaging and support platform with its own AI agent, serving many industries rather than ecommerce specifically.
Pricing Model
QUOTE BASED
Starting Price
Contact vendor
Free Options
None
API Types
SDK Availability
Verify SDK availability in vendor's documentation.
Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
AI-first customer service platform with the Fin AI agent
Live chat and AI chatbots for small businesses and ecommerce.
Live chat and help desk software for customer service teams
WhatsApp marketing, chatbot and shared inbox on the official API
