Front

Front is a customer communication platform built around a shared inbox that feels like email but works like a collaborative help desk. It brings email, SMS, live chat, social, and other channels into one place where teams can assign conversations, comment internally, and reply together — combining the personal feel of email with the accountability and automation of a support tool. Unlike ticket-first systems, Front keeps conversations human while giving teams visibility and control behind the scenes.

Front serves more than classic support: sales, operations, logistics, and success teams use it to manage shared mailboxes (like support@ or orders@), route and triage messages with rules, and collaborate on customer replies without forwarding chains. It layers in automation, analytics, CRM and app integrations, and AI features (drafting, summarizing, and answering) to scale communication while keeping it personal. It is known for a polished experience that many teams prefer over heavier help desks.

Front suits support, sales, and operations teams that manage high volumes of email and messages and want to collaborate on them, especially those who value an email-like experience over a rigid ticketing system. Pricing is per seat across simplified tiers, so cost scales with team size and the channels and features you need.