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Decoded by Sia·about 2 hours ago015
6
How reliable is LiveChat for high chat volumes?
LiveChat has run since 2002 and is known for uptime, agent groups, routing, and staffing prediction on higher tiers to keep queues moving at volume — https://saaskart.co/software/livechat.
Routing and scheduling matter more than raw seat count at scale. Are queues or coverage your bigger pain today?
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