Crisp vs LiveChat: Which Live Chat Software Is Better in 2026?
Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction — side by side, with no marketing spin.
The Short Answer
Crisp vs LiveChat, in 15 seconds
Choose Crisp if…
- You want the lower entry price
- You need a genuinely free plan
Choose LiveChat if…
- You have strict security & compliance needs
Head-to-Head Scorecard
How Crisp and LiveChat score
Crisp leads on 2 of 9 measured dimensions.
- Even
Customer Rating
Average score from verified user reviews
CrispNo reviewsLiveChatNo reviews - Even
Review Volume
Number of verified reviews — a proxy for adoption
Crisp0LiveChat0 - Crisp
Entry Pricing
Lowest published starting price (free plan = lowest)
Crisp$45/moLiveChat$20/mo - Crisp
Free Access
Availability of a free plan and/or free trial
CrispFree plan + trialLiveChatFree trial - Even
Integrations
Number of listed third-party integrations
Crisp6LiveChat6 - Even
Features
Number of listed product capabilities
Crisp6LiveChat6 - Even
AI Features
Capabilities mentioning AI, automation or ML
Crisp1LiveChat1 - LiveChat
Security & Compliance
Number of listed compliance certifications
Crisp1LiveChat3 - Even
Platforms & Deployment
Supported platforms and deployment options
Crisp6LiveChat6
Feature Comparison
Crisp vs LiveChat feature breakdown
Search or filter the full feature matrix — core features, AI, integrations, APIs, security and compliance.
Crisp
LiveChatPricing Comparison
Crisp vs LiveChat pricing
Entry pricing, plan tiers and the cost factors that shape total cost of ownership.
Crisp
$45/mo to start- Live chat for 2 seats
- Shared inbox
- Mobile apps
- Basic widget
- Up to 4 seats
- Unlimited conversations
- Knowledge base
- Integrations
- Up to 10 seats
- Chatbot & triggers
- CRM
- Campaigns
- Up to 20 seats
- Advanced chatbot
- Co-browsing
- Priority support
LiveChat
$20/mo to start- Live chat widget
- 60-day chat history
- Basic widget customization
- Ticketing
- Unlimited chat history
- Full customization
- Agent groups
- Basic reporting
- Work scheduler
- Staffing prediction
- Advanced reporting
- On-time reports
- Dedicated account manager
- SSO
- Security assistance
- Software engineer support
Total cost of ownership factors
Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.
Pros & Cons
Crisp vs LiveChat: strengths and trade-offs
Crisp
Pros
- Free plan available
- Free trial offered
- Compliance: GDPR
- Public API available
Cons
- Higher starting price ($45/mo)
LiveChat
Pros
- Free trial offered
- Lower starting price ($20/mo)
- Compliance: SOC 2 Type II, GDPR, PCI DSS
- Public API available
Cons
- No free plan
Buyer Fit
Who should use Crisp vs LiveChat?
Startups
Crisp
Crisp keeps early-stage costs lowest with its entry tier.
Small businesses
Crisp
Crisp offers the most accessible pricing for lean teams.
Agencies
Either
Either connects to more tools for multi-client workflows.
Enterprises
LiveChat
LiveChat leads on compliance and breadth for complex needs.
Ecommerce
Either
Either integrates with more of the commerce stack.
SaaS companies
Either
Either is the more developer- and automation-friendly choice.
Integration overlap
Shared integrations (3)
Only in Crisp (3)
Only in LiveChat (3)
Keep Exploring
Other alternatives worth considering
Similar live chat software products buyers compare alongside Crisp and LiveChat.
Ask SIA which solution fits your business
SIA, Saaskart's AI buying assistant, weighs Crisp and LiveChat against your team size, budget, integrations and compliance needs — then recommends the right fit and the questions to ask each vendor.
Get a personalised recommendationCrisp vs LiveChat — Frequently Asked Questions
What is the difference between Crisp and LiveChat?
Crisp and LiveChat are both Live Chat Software solutions. Crisp is rated 0.0/5 by 0 users, while LiveChat is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.
Which is better, Crisp or LiveChat?
Based on user ratings, Crisp scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.
Which is cheaper, Crisp or LiveChat?
LiveChat is the more affordable option, starting at $20/month.
Does Crisp or LiveChat have a free plan?
Crisp offers a free plan. LiveChat does not have a free tier but does offer a free trial.
Can I switch from Crisp to LiveChat?
Switching between Crisp and LiveChat is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.
Who should use Crisp vs LiveChat?
Crisp is best suited for teams that prioritise enterprise features. LiveChat works well for budget-conscious buyers.
Our Verdict
The bottom line on Crisp vs LiveChat
Best Overall
Either
It's a tie balances user satisfaction and proven adoption.
Best for Startups
Crisp
Crisp has the friendliest entry point for new teams.
Best for Enterprise
LiveChat
LiveChat leads on compliance and feature breadth.
Best Value
Crisp
Crisp delivers the lowest cost to get started.
Best AI Features
Either
Comparable AI capabilities on both sides.
Highest Rated
Either
Both earn equal user ratings.