LiveChat vs Smartsupp: Which Live Chat Software Is Better in 2026?
Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction — side by side, with no marketing spin.
The Short Answer
LiveChat vs Smartsupp, in 15 seconds
Choose LiveChat if…
- You depend on a broad integration ecosystem
- You have strict security & compliance needs
- You need the broader feature set
Choose Smartsupp if…
- You want the lower entry price
- You need a genuinely free plan
- You want deeper AI and automation features
Head-to-Head Scorecard
How LiveChat and Smartsupp score
LiveChat leads on 4 of 9 measured dimensions.
- Even
Customer Rating
Average score from verified user reviews
LiveChatNo reviewsSmartsuppNo reviews - Even
Review Volume
Number of verified reviews — a proxy for adoption
LiveChat0Smartsupp0 - Smartsupp
Entry Pricing
Lowest published starting price (free plan = lowest)
LiveChat$19/moSmartsupp$0/mo - Smartsupp
Free Access
Availability of a free plan and/or free trial
LiveChatFree trialSmartsuppFree plan + trial - LiveChat
Integrations
Number of listed third-party integrations
LiveChat12Smartsupp10 - LiveChat
Features
Number of listed product capabilities
LiveChat13Smartsupp12 - Smartsupp
AI Features
Capabilities mentioning AI, automation or ML
LiveChat1Smartsupp2 - LiveChat
Security & Compliance
Number of listed compliance certifications
LiveChat4Smartsupp3 - LiveChat
Platforms & Deployment
Supported platforms and deployment options
LiveChat7Smartsupp5
Feature Comparison
LiveChat vs Smartsupp feature breakdown
Search or filter the full feature matrix — core features, AI, integrations, APIs, security and compliance.
LiveChat
SmartsuppPricing Comparison
LiveChat vs Smartsupp pricing
Entry pricing, plan tiers and the cost factors that shape total cost of ownership.
LiveChat
$19/mo to start- 60-day chat history
- Basic widget customization
- Ticketing system
- Data security
- Unlimited chat history
- Full widget customization
- Agent groups
- Basic reporting
- Everything in Team
- Staffing prediction
- Work scheduler
- Advanced reporting
- Dedicated account manager
- Product training
- Software engineer support
- Security assistance
Smartsupp
$0/mo to start- 50 conversations/month
- Unlimited agents
- Live chat and email
- Messenger/WhatsApp
- More conversations
- Automatic messages
- Visitor recording
- Chatbots (basic)
- Advanced chatbots
- AI features
- Visitor tracking
- Advanced reporting
- High conversation volume
- Advanced AI
- Priority support
- Advanced controls
Total cost of ownership factors
Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.
Pros & Cons
LiveChat vs Smartsupp: strengths and trade-offs
LiveChat
Pros
- Free trial offered
- Broad integration ecosystem (12)
- Compliance: SOC 2, GDPR, ISO 27001
- Public API available
Cons
- No free plan
- Higher starting price ($19/mo)
Smartsupp
Pros
- Free plan available
- Free trial offered
- Lower starting price ($0/mo)
- Compliance: SOC 2, GDPR, CCPA
- Stronger AI / automation features
- Public API available
Cons
- Fewer native integrations than the alternative
Buyer Fit
Who should use LiveChat vs Smartsupp?
Startups
Smartsupp
Smartsupp keeps early-stage costs lowest with its entry tier.
Small businesses
Smartsupp
Smartsupp offers the most accessible pricing for lean teams.
Agencies
LiveChat
LiveChat connects to more tools for multi-client workflows.
Enterprises
LiveChat
LiveChat leads on compliance and breadth for complex needs.
Ecommerce
LiveChat
LiveChat integrates with more of the commerce stack.
SaaS companies
Smartsupp
Smartsupp is the more developer- and automation-friendly choice.
Integration overlap
Shared integrations (6)
Only in LiveChat (6)
Only in Smartsupp (4)
Keep Exploring
Other alternatives worth considering
Similar live chat software products buyers compare alongside LiveChat and Smartsupp.
Ask SIA which solution fits your business
SIA, Saaskart's AI buying assistant, weighs LiveChat and Smartsupp against your team size, budget, integrations and compliance needs — then recommends the right fit and the questions to ask each vendor.
Get a personalised recommendationLiveChat vs Smartsupp — Frequently Asked Questions
What is the difference between LiveChat and Smartsupp?
LiveChat and Smartsupp are both Live Chat Software solutions. LiveChat is rated 0.0/5 by 0 users, while Smartsupp is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.
Which is better, LiveChat or Smartsupp?
Based on user ratings, LiveChat scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.
Which is cheaper, LiveChat or Smartsupp?
Smartsupp is the more affordable option, starting at $0/month.
Does LiveChat or Smartsupp have a free plan?
Smartsupp offers a free plan. LiveChat does not have a free tier but does offer a free trial.
Can I switch from LiveChat to Smartsupp?
Switching between LiveChat and Smartsupp is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.
Who should use LiveChat vs Smartsupp?
LiveChat is best suited for teams that prioritise enterprise features. Smartsupp works well for teams looking to start free and scale.
Our Verdict
The bottom line on LiveChat vs Smartsupp
Best Overall
Either
It's a tie balances user satisfaction and proven adoption.
Best for Startups
Smartsupp
Smartsupp has the friendliest entry point for new teams.
Best for Enterprise
LiveChat
LiveChat leads on compliance and feature breadth.
Best Value
Smartsupp
Smartsupp delivers the lowest cost to get started.
Best AI Features
Smartsupp
Smartsupp ships more AI and automation.
Highest Rated
Either
Both earn equal user ratings.