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Simple live chat for sales and customer support
Olark is a long-standing, straightforward live chat tool that lets businesses talk with website visitors in real time to answer questions, capture leads, and provide support. You add a customizable chat widget to your site, and your team chats with visitors, sees who is browsing, and turns conversations into sales or resolved issues. Known for simplicity, reliability, and unlimited chats, Olark focuses on doing live chat well rather than bundling a sprawling platform — appealing to small and midsize businesses that want approachable, effective chat.
The platform pairs the chat widget with useful tooling. Automation (targeted chat rules, greetings, and away messages), canned responses, and chat routing keep conversations efficient; visitor insights show who is on your site and their behavior; and searchable transcripts, reports, and real-time monitoring help teams improve. Olark integrates with CRMs, help desks, and other tools, and offers PowerUps (add-ons like co-browsing and translation) plus a newer AI Website Agent and Pro plan with AI chatbots for automation. Its per-agent pricing means you pay only for the people who chat, with unlimited conversations.
Olark serves small and midsize businesses that want simple, reliable live chat for sales and support. Its Standard (human chat) plan is $29 per agent/month (with ~21% off annual and 35% off 2-year), and it offers a Standard AI Website Agent plan around $400/month (one agent seat included, additional seats +$29), plus a custom Pro plan (all PowerUps, AI chatbots, dedicated support); PowerUps add-ons run $29–$99/month. It competes with Tawk.to, Smartsupp, Tidio, and LiveChat, differentiating on simple, reliable live chat with flexible add-ons.
Pricing Model
Per agent, subscription
Starting Price
$29/mo
Free Options
Free trial
Per agent (annual ~21% off, 2-year 35% off). Human live chat.
One agent seat included; additional seats +$29/agent.
Custom: all PowerUps, AI chatbots, dedicated support.
| Feature | Standard Popular | AI Website Agent | Pro |
|---|---|---|---|
| Live chat (unlimited chats) | — | — | |
| Customizable widget | — | — | |
| Automation and rules | — | — | |
| Canned responses | — | — | |
| Reports and transcripts | — | — | |
| AI website agent | — | — | |
| 1 human seat included | — | — | |
| AI-assisted answers | — | — | |
| Automation | — | — | |
| Human handoff | — | — | |
| All PowerUps included | — | — | |
| AI chatbots | — | — | |
| Advanced automation | — | — | |
| Dedicated support | — | — | |
| Advanced features | — | — |
Other
CRM
Marketing
Communication
Analytics
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
Free live chat and helpdesk software for websites
Live chat, chatbots, and AI shopping assistant for e-commerce
Live chat and AI chatbots for small businesses and ecommerce.
Affordable all-in-one customer messaging and live chat.
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