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Live chat, chatbots, and AI shopping assistant for e-commerce
Smartsupp is a live chat and chatbot platform focused on helping online businesses — especially e-commerce — convert visitors and support customers through real-time conversations. It combines a chat widget with chatbots and an AI shopping assistant (Mira AI) that can answer questions, recommend products, and guide shoppers, plus multichannel messaging (email, Facebook Messenger, WhatsApp). A distinctive feature is visitor video recording, which lets you replay how visitors browse your site to understand behavior and improve conversion. Its blend of chat, AI, and shopper insight makes it popular with online stores.
The platform pairs conversations with automation and insight. Live chat lets agents engage visitors; chatbots and automatic messages handle routine questions, proactive greetings, and lead capture; and the AI shopping assistant uses your content to help shoppers 24/7. Smartsupp adds visitor recording and website visitor tracking to see behavior, plus reporting, and it supports unlimited agents even on the free plan. Integrations connect it to e-commerce and other tools. Its focus on e-commerce conversion — chat plus AI plus behavior insight — differentiates it from generic live chat tools.
Smartsupp serves online stores and small-to-midsize businesses wanting chat, chatbots, and AI to convert and support shoppers. It offers a Free plan (50 live-chat conversations/month, unlimited agents, multichannel, and the Mira AI shopping assistant), a Standard plan around $14/month (billed annually; $20 monthly), a Pro plan around $24/month (annual; $30 monthly), and an Ultimate plan around $239/month, with a 14-day free trial. It competes with Tawk.to, Tidio, Olark, and Crisp, differentiating on an AI shopping assistant plus visitor recording for e-commerce.
Pricing Model
Freemium, subscription
Starting Price
$0/mo
Free Options
Free version, Free trial
50 live-chat conversations/month; unlimited agents.
Billed annually ($20 monthly). More conversations.
Billed annually ($30 monthly). Advanced chatbots and AI.
Billed annually. High volume and advanced needs.
| Feature | Free Popular | Standard | Pro | Ultimate |
|---|---|---|---|---|
| 50 conversations/month | — | — | — | |
| Unlimited agents | — | — | — | |
| Live chat and email | — | — | — | |
| Messenger/WhatsApp | — | — | — | |
| Mira AI assistant | — | — | — | |
| More conversations | — | — | — | |
| Automatic messages | — | — | — | |
| Visitor recording | — | — | — | |
| Chatbots (basic) | — | — | — | |
| Reporting | — | — | — | |
| Advanced chatbots | — | — | — | |
| AI features | — | — | — | |
| Visitor tracking | — | — | — | |
| Advanced reporting | — | — | — | |
| More integrations | — | — | — | |
| High conversation volume | — | — | — | |
| Advanced AI | — | — | — | |
| Priority support | — | — | — | |
| Advanced controls | — | — | — | |
| Higher limits | — | — | — |
Other
Marketing
Analytics
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
Free live chat and helpdesk software for websites
Live chat and AI chatbots for small businesses and ecommerce.
Simple live chat for sales and customer support
Affordable all-in-one customer messaging and live chat.
