LiveChat vs Tawk.to: Which Live Chat Software Is Better in 2026?
Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction — side by side, with no marketing spin.
The Short Answer
LiveChat vs Tawk.to, in 15 seconds
Choose LiveChat if…
- You want to trial before paying
- You depend on a broad integration ecosystem
- You have strict security & compliance needs
- You need the broader feature set
Choose Tawk.to if…
- You want the lower entry price
- You need a genuinely free plan
- You want deeper AI and automation features
Head-to-Head Scorecard
How LiveChat and Tawk.to score
LiveChat leads on 4 of 9 measured dimensions.
- Even
Customer Rating
Average score from verified user reviews
LiveChatNo reviewsTawk.toNo reviews - Even
Review Volume
Number of verified reviews — a proxy for adoption
LiveChat0Tawk.to0 - Tawk.to
Entry Pricing
Lowest published starting price (free plan = lowest)
LiveChat$19/moTawk.to$0/mo - Even
Free Access
Availability of a free plan and/or free trial
LiveChatFree trialTawk.toFree plan - LiveChat
Integrations
Number of listed third-party integrations
LiveChat12Tawk.to10 - LiveChat
Features
Number of listed product capabilities
LiveChat13Tawk.to12 - Tawk.to
AI Features
Capabilities mentioning AI, automation or ML
LiveChat1Tawk.to2 - LiveChat
Security & Compliance
Number of listed compliance certifications
LiveChat4Tawk.to3 - LiveChat
Platforms & Deployment
Supported platforms and deployment options
LiveChat7Tawk.to5
Feature Comparison
LiveChat vs Tawk.to feature breakdown
Search or filter the full feature matrix — core features, AI, integrations, APIs, security and compliance.
LiveChat
Tawk.toPricing Comparison
LiveChat vs Tawk.to pricing
Entry pricing, plan tiers and the cost factors that shape total cost of ownership.
LiveChat
$19/mo to start- 60-day chat history
- Basic widget customization
- Ticketing system
- Data security
- Unlimited chat history
- Full widget customization
- Agent groups
- Basic reporting
- Everything in Team
- Staffing prediction
- Work scheduler
- Advanced reporting
- Dedicated account manager
- Product training
- Software engineer support
- Security assistance
Tawk.to
$0/mo to start- Live chat
- Email ticketing
- Hosted knowledge base
- Basic CRM
- White-label widget
- Custom domains
- Branded emails/transcripts
- Branded knowledge base
- AI Assist
- AI agents (from $29)
- Answer from knowledge base
- Automate routine replies
- In-widget video/voice
- Screen-sharing
- Voice agents
- Data enrichment
Total cost of ownership factors
Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.
Pros & Cons
LiveChat vs Tawk.to: strengths and trade-offs
LiveChat
Pros
- Free trial offered
- Broad integration ecosystem (12)
- Compliance: SOC 2, GDPR, ISO 27001
- Public API available
Cons
- No free plan
- Higher starting price ($19/mo)
Tawk.to
Pros
- Free plan available
- Lower starting price ($0/mo)
- Compliance: GDPR, CCPA, SOC 2
- Stronger AI / automation features
- Public API available
Cons
- Fewer native integrations than the alternative
Buyer Fit
Who should use LiveChat vs Tawk.to?
Startups
Tawk.to
Tawk.to keeps early-stage costs lowest with its entry tier.
Small businesses
Tawk.to
Tawk.to offers the most accessible pricing for lean teams.
Agencies
LiveChat
LiveChat connects to more tools for multi-client workflows.
Enterprises
LiveChat
LiveChat leads on compliance and breadth for complex needs.
Ecommerce
LiveChat
LiveChat integrates with more of the commerce stack.
SaaS companies
Tawk.to
Tawk.to is the more developer- and automation-friendly choice.
Integration overlap
Shared integrations (5)
Only in LiveChat (7)
Only in Tawk.to (5)
Keep Exploring
Other alternatives worth considering
Similar live chat software products buyers compare alongside LiveChat and Tawk.to.
Ask SIA which solution fits your business
SIA, Saaskart's AI buying assistant, weighs LiveChat and Tawk.to against your team size, budget, integrations and compliance needs — then recommends the right fit and the questions to ask each vendor.
Get a personalised recommendationLiveChat vs Tawk.to — Frequently Asked Questions
What is the difference between LiveChat and Tawk.to?
LiveChat and Tawk.to are both Live Chat Software solutions. LiveChat is rated 0.0/5 by 0 users, while Tawk.to is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.
Which is better, LiveChat or Tawk.to?
Based on user ratings, LiveChat scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.
Which is cheaper, LiveChat or Tawk.to?
Tawk.to is the more affordable option, starting at $0/month.
Does LiveChat or Tawk.to have a free plan?
Tawk.to offers a free plan. LiveChat does not have a free tier but does offer a free trial.
Can I switch from LiveChat to Tawk.to?
Switching between LiveChat and Tawk.to is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.
Who should use LiveChat vs Tawk.to?
LiveChat is best suited for teams that prioritise enterprise features. Tawk.to works well for teams looking to start free and scale.
Our Verdict
The bottom line on LiveChat vs Tawk.to
Best Overall
Either
It's a tie balances user satisfaction and proven adoption.
Best for Startups
Tawk.to
Tawk.to has the friendliest entry point for new teams.
Best for Enterprise
LiveChat
LiveChat leads on compliance and feature breadth.
Best Value
Tawk.to
Tawk.to delivers the lowest cost to get started.
Best AI Features
Tawk.to
Tawk.to ships more AI and automation.
Highest Rated
Either
Both earn equal user ratings.