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Live chat, helpdesk, and knowledge base with AI
HelpCrunch is a customer communication platform that combines live chat, a helpdesk (shared inbox and ticketing), a knowledge base, and email/auto-messaging into one tool for supporting and engaging customers. Businesses use it to chat with website and app visitors in real time, manage support conversations across channels, deflect questions with self-service articles, and run proactive messages and email campaigns — all from a single, affordable platform. Its blend of support and marketing communication, plus AI, makes it popular with SaaS and online businesses.
The platform spans reactive support and proactive engagement. Live chat with a customizable widget engages visitors; a shared-inbox helpdesk with automation, tags, and assignments organizes tickets across chat and email; and a knowledge base powers self-service. HelpCrunch adds auto-messages and email marketing to nurture and re-engage users, chatbots, and AI features (an AI agent and AI editor) that answer from your knowledge base and assist agents. It provides customer data, reporting, and integrations, positioning itself as an all-in-one support-plus-engagement tool at a lower price than some competitors.
HelpCrunch serves SaaS companies, online businesses, and support teams wanting affordable live chat plus helpdesk and engagement. Pricing is per team member: Basic around $15/user/month, Pro around $25/user/month (with AI agents and editor), and an Unlimited plan around $620/month for larger teams, plus AI add-ons (extra AI conversations from $29/month per 100), with a free trial and ~20% off annually. It competes with Intercom, Tidio, Crisp, and Re:amaze, differentiating on affordable all-in-one live chat, helpdesk, knowledge base, and email.
Pricing Model
Per member, subscription
Starting Price
$15/mo
Free Options
Free trial
Per team member (~20% off annually).
Per team member. Adds AI and advanced features.
Flat rate for larger teams.
| Feature | Basic Popular | Pro | Unlimited |
|---|---|---|---|
| Live chat | — | — | |
| Shared-inbox helpdesk | — | — | |
| Knowledge base | — | — | |
| Auto-messages | — | — | |
| Basic reporting | — | — | |
| Everything in Basic | — | — | |
| AI agent and editor | — | — | |
| More automation | — | — | |
| Advanced reporting | — | — | |
| More integrations | — | — | |
| Higher/unlimited limits | — | — | |
| All features | — | — | |
| Priority support | — | — | |
| Advanced admin | — | — | |
| Team scale | — | — |
Other
Finance
Communication
Analytics
Missing an integration?
API Types
SDK Availability
Verify SDK availability in vendor's documentation.
Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
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