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Shared inbox for team email, chat, and social
Helpwise is a shared inbox and customer communication tool that lets teams manage shared email accounts (support@, sales@), plus WhatsApp, SMS, live chat, and social messages in one place. It adds collaboration features like assignments, internal notes, canned replies, and automation, avoiding forwarding and CC chaos.
Helpwise targets support, sales, and ops teams that share mailboxes and channels and want accountability and analytics. Pricing is per user per month across tiers, with a trial and shared-inbox add-ons.
Pricing Model
Subscription
Starting Price
$12/mo
Free Options
Free trial
| Feature | Standard | Premium Popular |
|---|---|---|
| Shared email inbox | — | |
| Assignments and notes | — | |
| Canned replies | — | |
| Collision detection | — | |
| Mobile apps | — | |
| Multi-channel (WhatsApp, SMS, chat) | — | |
| Automation rules | — | |
| Analytics | — | |
| Integrations | — | |
| API access | — |
Other
CRM
Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
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