Hiver vs LiveChat: Which Customer Support Is Better in 2026?
Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction — side by side, with no marketing spin.
The Short Answer
Hiver vs LiveChat, in 15 seconds
Choose Hiver if…
- You want the lower entry price
- You need a genuinely free plan
- You want deeper AI and automation features
Choose LiveChat if…
- You depend on a broad integration ecosystem
- You need the broader feature set
Head-to-Head Scorecard
How Hiver and LiveChat score
It's evenly matched — each leads on 3 of 9 measured dimensions.
- Even
Customer Rating
Average score from verified user reviews
HiverNo reviewsLiveChatNo reviews - Even
Review Volume
Number of verified reviews — a proxy for adoption
Hiver0LiveChat0 - Hiver
Entry Pricing
Lowest published starting price (free plan = lowest)
Hiver$0/moLiveChat$19/mo - Hiver
Free Access
Availability of a free plan and/or free trial
HiverFree plan + trialLiveChatFree trial - LiveChat
Integrations
Number of listed third-party integrations
Hiver10LiveChat12 - LiveChat
Features
Number of listed product capabilities
Hiver12LiveChat13 - Hiver
AI Features
Capabilities mentioning AI, automation or ML
Hiver2LiveChat1 - Even
Security & Compliance
Number of listed compliance certifications
Hiver4LiveChat4 - LiveChat
Platforms & Deployment
Supported platforms and deployment options
Hiver5LiveChat7
Feature Comparison
Hiver vs LiveChat feature breakdown
Search or filter the full feature matrix — core features, AI, integrations, APIs, security and compliance.
Hiver
LiveChatPricing Comparison
Hiver vs LiveChat pricing
Entry pricing, plan tiers and the cost factors that shape total cost of ownership.
Hiver
$0/mo to start- Gmail shared inbox
- Email assignment
- Basic collaboration
- Limited automation
- Shared inboxes
- SLAs and automation
- Analytics
- AI replies/summaries
- Everything in Growth
- Live chat
- WhatsApp and voice
- Knowledge base
- Advanced SLAs
- Custom access controls
- Advanced AI
- Priority support
LiveChat
$19/mo to start- 60-day chat history
- Basic widget customization
- Ticketing system
- Data security
- Unlimited chat history
- Full widget customization
- Agent groups
- Basic reporting
- Everything in Team
- Staffing prediction
- Work scheduler
- Advanced reporting
- Dedicated account manager
- Product training
- Software engineer support
- Security assistance
Total cost of ownership factors
Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.
Pros & Cons
Hiver vs LiveChat: strengths and trade-offs
Hiver
Pros
- Free plan available
- Free trial offered
- Lower starting price ($0/mo)
- Compliance: SOC 2, ISO 27001, GDPR
- Stronger AI / automation features
- Public API available
Cons
- Fewer native integrations than the alternative
LiveChat
Pros
- Free trial offered
- Broad integration ecosystem (12)
- Compliance: SOC 2, GDPR, ISO 27001
- Public API available
Cons
- No free plan
- Higher starting price ($19/mo)
Buyer Fit
Who should use Hiver vs LiveChat?
Startups
Hiver
Hiver keeps early-stage costs lowest with its entry tier.
Small businesses
Hiver
Hiver offers the most accessible pricing for lean teams.
Agencies
LiveChat
LiveChat connects to more tools for multi-client workflows.
Enterprises
LiveChat
LiveChat leads on compliance and breadth for complex needs.
Ecommerce
LiveChat
LiveChat integrates with more of the commerce stack.
SaaS companies
Hiver
Hiver is the more developer- and automation-friendly choice.
Integration overlap
Shared integrations (4)
Only in Hiver (6)
Only in LiveChat (8)
Keep Exploring
Other alternatives worth considering
Similar customer support products buyers compare alongside Hiver and LiveChat.
Ask SIA which solution fits your business
SIA, Saaskart's AI buying assistant, weighs Hiver and LiveChat against your team size, budget, integrations and compliance needs — then recommends the right fit and the questions to ask each vendor.
Get a personalised recommendationHiver vs LiveChat — Frequently Asked Questions
What is the difference between Hiver and LiveChat?
Hiver and LiveChat are both Customer Support solutions. Hiver is rated 0.0/5 by 0 users, while LiveChat is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.
Which is better, Hiver or LiveChat?
Based on user ratings, Hiver scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.
Which is cheaper, Hiver or LiveChat?
Hiver is the more affordable option, starting at $0/month.
Does Hiver or LiveChat have a free plan?
Hiver offers a free plan. LiveChat does not have a free tier but does offer a free trial.
Can I switch from Hiver to LiveChat?
Switching between Hiver and LiveChat is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.
Who should use Hiver vs LiveChat?
Hiver is best suited for teams that prioritise enterprise features. LiveChat works well for teams needing advanced capabilities.
Our Verdict
The bottom line on Hiver vs LiveChat
Best Overall
Either
It's a tie balances user satisfaction and proven adoption.
Best for Startups
Hiver
Hiver has the friendliest entry point for new teams.
Best for Enterprise
LiveChat
LiveChat leads on compliance and feature breadth.
Best Value
Hiver
Hiver delivers the lowest cost to get started.
Best AI Features
Hiver
Hiver ships more AI and automation.
Highest Rated
Either
Both earn equal user ratings.