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Customer support and shared inboxes inside Gmail
Hiver is a customer support and collaboration platform built directly on top of Gmail (and Google Workspace), turning shared inboxes like support@ or sales@ into a full helpdesk without leaving Gmail. Teams assign emails as tickets, track status and ownership, avoid duplicate replies with collision detection, and add notes to collaborate — all inside the familiar Gmail interface. This makes it especially appealing to teams that live in Google Workspace and want helpdesk capabilities without adopting a separate, heavier support tool.
Beyond shared inboxes, Hiver provides a rounded support toolkit. Automations route and assign emails and enforce SLAs; analytics track response times, workload, and CSAT; and multichannel support adds live chat, WhatsApp, voice, and a knowledge base on higher tiers. Hiver has built in AI (Harvey/AI features) to summarize threads, suggest replies, and automate tasks, and it offers templates, surveys, and integrations. By layering support workflows onto Gmail, it lets teams deliver organized, measurable customer service quickly.
Hiver serves support, operations, finance, and IT teams that run on Google Workspace (and Outlook). It offers a limited free tier plus per-seat plans (2-seat minimum, with seat blocks): Growth around $25/seat/month, Pro around $55/seat/month, and Elite around $85/seat/month (annual rates; monthly ~$35/$65/$95), with AI included from Growth up. It competes with Help Scout, Front, Zendesk, and Gmelius, differentiating on being a true Gmail-native helpdesk and shared-inbox solution.
Pricing Model
Freemium, per seat
Starting Price
$0/mo
Free Options
Free version, Free trial
Limited shared-inbox tier for small teams.
Per seat (annual; $35 monthly, 2-seat minimum). AI included.
Per seat (annual; $65 monthly). Multichannel support.
Per seat (annual; $95 monthly). Advanced and scale.
| Feature | Free | Growth Popular | Pro | Elite |
|---|---|---|---|---|
| Gmail shared inbox | — | — | — | |
| Email assignment | — | — | — | |
| Basic collaboration | — | — | — | |
| Limited automation | — | — | — | |
| Mobile apps | — | — | — | |
| Shared inboxes | — | — | — | |
| SLAs and automation | — | — | — | |
| Analytics | — | — | — | |
| AI replies/summaries | — | — | — | |
| Templates | — | — | — | |
| Everything in Growth | — | — | — | |
| Live chat | — | — | — | |
| WhatsApp and voice | — | — | — | |
| Knowledge base | — | — | — | |
| Advanced analytics | — | — | — | |
| Advanced SLAs | — | — | — | |
| Custom access controls | — | — | — | |
| Advanced AI | — | — | — | |
| Priority support | — | — | — | |
| Higher limits | — | — | — |
Other
CRM
Finance
DevOps
Communication
Productivity
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
Simple, human customer support with shared inbox and help center
The customer communication platform with a shared inbox.
Customer service and engagement platform with omnichannel ticketing
Quick comparisons
