Chatwoot vs LiveChat: Which Live Chat Software Is Better in 2026?
Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction — side by side, with no marketing spin.
The Short Answer
Chatwoot vs LiveChat, in 15 seconds
Choose Chatwoot if…
- You want the lower entry price
- You need a genuinely free plan
Choose LiveChat if…
- You have strict security & compliance needs
Head-to-Head Scorecard
How Chatwoot and LiveChat score
Chatwoot leads on 3 of 9 measured dimensions.
- Even
Customer Rating
Average score from verified user reviews
ChatwootNo reviewsLiveChatNo reviews - Even
Review Volume
Number of verified reviews — a proxy for adoption
Chatwoot0LiveChat0 - Chatwoot
Entry Pricing
Lowest published starting price (free plan = lowest)
Chatwoot$19/moLiveChat$20/mo - Chatwoot
Free Access
Availability of a free plan and/or free trial
ChatwootFree plan + trialLiveChatFree trial - Even
Integrations
Number of listed third-party integrations
Chatwoot6LiveChat6 - Even
Features
Number of listed product capabilities
Chatwoot6LiveChat6 - Even
AI Features
Capabilities mentioning AI, automation or ML
Chatwoot1LiveChat1 - LiveChat
Security & Compliance
Number of listed compliance certifications
Chatwoot2LiveChat3 - Chatwoot
Platforms & Deployment
Supported platforms and deployment options
Chatwoot7LiveChat6
Feature Comparison
Chatwoot vs LiveChat feature breakdown
Search or filter the full feature matrix — core features, AI, integrations, APIs, security and compliance.
Chatwoot
LiveChatPricing Comparison
Chatwoot vs LiveChat pricing
Entry pricing, plan tiers and the cost factors that shape total cost of ownership.
Chatwoot
$19/mo to start- Shared inbox & live chat
- Multichannel support
- Self-host anywhere
- Community support
- Hosted Chatwoot
- Live chat & inbox
- Automation
- Email support
- Advanced reporting
- SLA & roles
- Audit logs
- Priority support
LiveChat
$20/mo to start- Live chat widget
- 60-day chat history
- Basic widget customization
- Ticketing
- Unlimited chat history
- Full customization
- Agent groups
- Basic reporting
- Work scheduler
- Staffing prediction
- Advanced reporting
- On-time reports
- Dedicated account manager
- SSO
- Security assistance
- Software engineer support
Total cost of ownership factors
Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.
Pros & Cons
Chatwoot vs LiveChat: strengths and trade-offs
Chatwoot
Pros
- Free plan available
- Free trial offered
- Lower starting price ($19/mo)
- Compliance: SOC 2 Type II, GDPR
- Public API available
Cons
LiveChat
Pros
- Free trial offered
- Compliance: SOC 2 Type II, GDPR, PCI DSS
- Public API available
Cons
- No free plan
- Higher starting price ($20/mo)
Buyer Fit
Who should use Chatwoot vs LiveChat?
Startups
Chatwoot
Chatwoot keeps early-stage costs lowest with its entry tier.
Small businesses
Chatwoot
Chatwoot offers the most accessible pricing for lean teams.
Agencies
Either
Either connects to more tools for multi-client workflows.
Enterprises
LiveChat
LiveChat leads on compliance and breadth for complex needs.
Ecommerce
Either
Either integrates with more of the commerce stack.
SaaS companies
Either
Either is the more developer- and automation-friendly choice.
Integration overlap
Shared integrations (2)
Only in Chatwoot (4)
Only in LiveChat (4)
Keep Exploring
Other alternatives worth considering
Similar live chat software products buyers compare alongside Chatwoot and LiveChat.
Ask SIA which solution fits your business
SIA, Saaskart's AI buying assistant, weighs Chatwoot and LiveChat against your team size, budget, integrations and compliance needs — then recommends the right fit and the questions to ask each vendor.
Get a personalised recommendationChatwoot vs LiveChat — Frequently Asked Questions
What is the difference between Chatwoot and LiveChat?
Chatwoot and LiveChat are both Live Chat Software solutions. Chatwoot is rated 0.0/5 by 0 users, while LiveChat is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.
Which is better, Chatwoot or LiveChat?
Based on user ratings, Chatwoot scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.
Which is cheaper, Chatwoot or LiveChat?
Chatwoot is the more affordable option, starting at $19/month.
Does Chatwoot or LiveChat have a free plan?
Chatwoot offers a free plan. LiveChat does not have a free tier but does offer a free trial.
Can I switch from Chatwoot to LiveChat?
Switching between Chatwoot and LiveChat is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.
Who should use Chatwoot vs LiveChat?
Chatwoot is best suited for teams that prioritise enterprise features. LiveChat works well for teams needing advanced capabilities.
Our Verdict
The bottom line on Chatwoot vs LiveChat
Best Overall
Either
It's a tie balances user satisfaction and proven adoption.
Best for Startups
Chatwoot
Chatwoot has the friendliest entry point for new teams.
Best for Enterprise
LiveChat
LiveChat leads on compliance and feature breadth.
Best Value
Chatwoot
Chatwoot delivers the lowest cost to get started.
Best AI Features
Either
Comparable AI capabilities on both sides.
Highest Rated
Either
Both earn equal user ratings.