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AI for customer experience automation
Ushur is a customer experience automation AI agent offering an AI platform that automates customer journeys and document intake for insurance and healthcare. Founded in 2014 and based in San Jose, California, USA, Ushur helps insurers, health plans and financial services automate customer experience automation work and get results faster.
Ushur takes text and documents as input and produces text and actions. It combines large language models with task-specific AI, with the vendor managing prompts, models and updates. It connects to tools such as Salesforce Service Cloud, Zendesk, Genesys and ServiceNow, so the agent works inside existing workflows.
Ushur is built for insurers, health plans and financial services. It suits teams that want intelligent document intake and conversational workflows without adding headcount, while keeping people in control of review and final decisions.
Ushur is often compared with Capacity. Ushur stands out for intelligent document intake and omnichannel engagement. The right choice depends on your workflow, integrations and budget, so compare both on a real task.
Pricing Model
Subscription
Starting Price
Contact vendor
Free Options
Free trial
Ushur for individuals and growing teams. See ushur.com for current pricing.
Ushur for larger organizations with security and admin needs. Contact sales for a quote.
| Feature | Pro Popular | Enterprise |
|---|---|---|
| Intelligent document intake | , | |
| Conversational workflows | , | |
| Higher usage limits | , | |
| Integrations | , | |
| Email support | , | |
| Everything in Pro | , | |
| Omnichannel engagement | , | |
| Compliance-ready automation | , | |
| SSO and admin controls | , | |
| Dedicated support | , |
Other
CRM
Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
