Ushur

What is Ushur?

Ushur is an AI agent-powered customer experience automation platform that delivers proactive outbound and inbound engagement with compliance and auditability built in. Its sectors include healthcare, insurance, financial services and the public sector.

Key capabilities of Ushur

• Ushur Assist: AI agent technology
• Agentic Experience Framework: foundation for deploying agents
• Ushur Studio: no-code workflow builder
• Ushur Exchange: integration layer
• Ushur Insights: analytics and performance monitoring
• Channels: SMS, RCS, email, voice, web and the Invisible App

How Ushur works

Agents plan, reason, retrieve data, validate inputs and resolve complex customer requests end to end, with governance, human-in-the-loop safeguards and full audit visibility. The platform keeps context across channels and conversation threads.

Who uses Ushur?

Health payers, providers, PBMs, insurers and lenders. Customers include Cigna, IEHP, Aflac, Irish Life, Benefitfocus and Sun Life, with uses such as claims support, onboarding and payment collection.

Ushur pricing

Ushur does not publicly disclose pricing on its homepage.

Ushur alternatives

ASAPP, Forethought and Decagon are AI customer service platforms, Certainly builds conversational AI, and Gradient Labs focuses on financial services support. Ushur emphasizes regulated industries and outbound engagement.