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AI-powered contact center AI agents
Talkdesk AI Agents is a contact center AI agents AI agent offering Talkdesk AI agents that resolve customer interactions across voice and digital channels. Founded in 2024 and based in San Francisco, California, USA, Talkdesk AI Agents helps contact centers using Talkdesk automate contact center AI agents work and get results faster.
Talkdesk AI Agents takes audio and text as input and produces audio, text and actions. It is powered by Multiple LLMs (managed) models, with the vendor managing prompts, models and updates. It connects to tools such as Salesforce, Zendesk, ServiceNow and Microsoft Teams, so the agent works inside existing workflows.
Talkdesk AI Agents is built for contact centers using Talkdesk. It suits teams that want autonomous AI agents and agent assist without adding headcount, while keeping people in control of review and final decisions.
Talkdesk AI Agents is often compared with Genesys Cloud AI. Talkdesk AI Agents stands out for autonomous AI agents and AI trainer. The right choice depends on your workflow, integrations and budget, so compare both on a real task.
Pricing Model
Subscription
Starting Price
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Free Options
Free trial
Talkdesk AI Agents for individuals and growing teams. See talkdesk.com for current pricing.
Talkdesk AI Agents for larger organizations with security and admin needs. Contact sales for a quote.
| Feature | Pro Popular | Enterprise |
|---|---|---|
| Autonomous AI agents | , | |
| Agent assist | , | |
| Higher usage limits | , | |
| Integrations | , | |
| Email support | , | |
| Everything in Pro | , | |
| AI trainer | , | |
| Industry-specific workflows | , | |
| SSO and admin controls | , | |
| Dedicated support | , |
Other
CRM
Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
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