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AI agents for customer operations at regulated financial services firms
Updated
Gradient Labs builds AI agents for customer operations at financial services companies. Its specialist agents cover lending, disputes and KYC work, and a platform runs the work between them. The vendor names use cases in collections, disputes, onboarding, KYB, insurance claims and customer service, and lists customers including Wise, Zego, Plum, Yonder, Pockit, SteadyPay and Morse.
The agents are trained on a company's standard operating procedures and past conversations, then connect over API, CSV upload or inside existing tools. They work with financial systems rather than only help desks. Guardrails run on each turn, quality assurance reviews outcomes, and certain decisions are escalated to a human.
Banks, fintechs, lenders and insurers with regulated customer operations are the target. The vendor states SOC 2 certification with a Type 2 report, GDPR compliance, SSO, audit logs and role-based permissions, with stated coverage of FCA Consumer Duty, CONC, Reg E and Reg Z, PSD2, GDPR and the EU AI Act. It reports 80 to 90% peak resolution and 98% CSAT.
Gradient Labs does not list prices on its main page. It links to a pricing page and invites demo requests, so pricing is arranged with sales.
Sierra builds customer-facing AI agents for large enterprises across industries, and is not specialized in financial regulation. Cresta focuses on contact-center agent assist and coaching. ASAPP sells AI for contact centers and customer experience, again with a broader industry reach.
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Gradient Labs for individuals and growing teams. See gradient-labs.ai for current pricing.
Gradient Labs for larger organizations with security and admin needs. Contact sales for a quote.
| Feature | Pro Popular | Enterprise |
|---|---|---|
| Procedure-following resolution | , | |
| Compliance guardrails | , | |
| Higher usage limits | , | |
| Integrations | , | |
| Email support | , | |
| Everything in Pro | , | |
| Complex query handling | , | |
| Quality monitoring | , | |
| SSO and admin controls | , | |
| Dedicated support | , |
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
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