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AI knowledge agent for support
Brainfish is a knowledge AI agent offering an AI knowledge agent that answers customer questions and keeps help content up to date. Founded in 2022 and based in Sydney, Australia, Brainfish helps SaaS support and success teams automate AI knowledge work and get results faster.
Brainfish takes text, documents and video as input and produces text and documents. It combines large language models with task-specific AI, with the vendor managing prompts, models and updates. It connects to tools such as Zendesk, Intercom, Freshdesk and Salesforce Service Cloud, so the agent works inside existing workflows.
Brainfish is built for SaaS support and success teams. It suits teams that want self-service answers and auto-updated help docs without adding headcount, while keeping people in control of review and final decisions.
Brainfish is often compared with Kapa.ai. Brainfish stands out for self-service answers and in-app help. The right choice depends on your workflow, integrations and budget, so compare both on a real task.
Pricing Model
Subscription
Starting Price
Contact vendor
Free Options
Free trial
Brainfish for individuals and growing teams. See brainfish.ai for current pricing.
Brainfish for larger organizations with security and admin needs. Contact sales for a quote.
| Feature | Pro Popular | Enterprise |
|---|---|---|
| Self-service answers | , | |
| Auto-updated help docs | , | |
| Higher usage limits | , | |
| Integrations | , | |
| Email support | , | |
| Everything in Pro | , | |
| In-app help | , | |
| Content gap insights | , | |
| SSO and admin controls | , | |
| Dedicated support | , |
Other
CRM
Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
AI customer service agent that resolves support conversations
Conversations that drive revenue, not just resolutions
