LivePerson

What is LivePerson?

LivePerson is an enterprise conversational AI platform that lets businesses design, test and improve interactions handled by AI agents and human agents across messaging and voice channels. SoundHound AI completed its acquisition of LivePerson on September 4, 2026.

Key capabilities of LivePerson

• Conversational Cloud: platform for AI and human customer conversations
• Syntrix: simulates customer interactions to validate AI agents before launch
• Conversational Intelligence and Insights: analytics on conversation quality
• Generative AI tools: LLM-assisted productivity features
• Open platform: bring your own LLM
• Voice and messaging: unified omnichannel communication

How LivePerson works

LivePerson routes each conversation between AI agents and human agents across digital channels, lets teams bring their own LLM, and uses simulation to test agents before they reach customers. The vendor says the platform handles over 1 billion messages a month.

Who uses LivePerson?

Large enterprises in financial services, retail, travel, healthcare, telecom and automotive. Named customers include Bankwest, Burberry, HSBC, PNC, Zurich Insurance and CarGurus.

LivePerson pricing

LivePerson does not publish pricing on its main site, and enterprise contracts are quoted individually.

LivePerson alternatives

Cognigy and Verint are conversational AI and customer engagement platforms, Moveworks handles employee support automation, and Watermelon and SiteSpeakAI are lighter chatbot tools.