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Generative AI agent for contact centers
ASAPP is a generative AI for contact centers AI agent offering generative AI for contact centers, including a customer-facing AI agent and agent-assist tools. Founded in 2014 and based in New York, New York, USA, ASAPP helps enterprise contact centers automate generative AI for contact centers work and get results faster.
ASAPP takes audio and text as input and produces audio and text. It combines large language models with task-specific AI, with the vendor managing prompts, models and updates. It connects to tools such as Salesforce Service Cloud, Zendesk, Genesys and ServiceNow, so the agent works inside existing workflows.
ASAPP is built for enterprise contact centers. It suits teams that want GenerativeAgent and real-time agent assist without adding headcount, while keeping people in control of review and final decisions.
ASAPP is often compared with Cresta. ASAPP stands out for GenerativeAgent and auto-summarization. The right choice depends on your workflow, integrations and budget, so compare both on a real task.
Pricing Model
Subscription
Starting Price
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Free Options
Free trial
ASAPP for individuals and growing teams. See asapp.com for current pricing.
ASAPP for larger organizations with security and admin needs. Contact sales for a quote.
| Feature | Pro Popular | Enterprise |
|---|---|---|
| GenerativeAgent | , | |
| Real-time agent assist | , | |
| Higher usage limits | , | |
| Integrations | , | |
| Email support | , | |
| Everything in Pro | , | |
| Auto-summarization | , | |
| Contact center analytics | , | |
| SSO and admin controls | , | |
| Dedicated support | , |
Other
CRM
Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
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