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GenerativeAgent AI for contact centers with human in the loop
Updated
ASAPP is an agentic customer experience platform for contact centers. Its GenerativeAgent AI agent understands requests, reasons and acts to resolve customer interactions, with human agents kept in the loop.
GenerativeAgent connects to your systems, reasons through a customer request, takes actions and hands off to a human agent when needed. Observability tools let teams test behavior and inspect why the agent decided what it did.
Large contact centers in airlines, telecom and insurance. Named customers include American Airlines, Dish, JetBlue and Ernst and Young.
ASAPP does not publish pricing. Buyers book a demo and receive a quote.
Ada and Forethought are AI customer service agents, Certainly builds conversational AI for support, and Ushur and Gleap offer automation and in-app support tools.
Pricing Model
QUOTE BASED
Starting Price
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Free Options
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Other
CRM
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API Types
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
AI customer service agents that complete tasks in your business systems
Agentic AI for support: Solve, Triage, Discover and Assist, now part of Zendesk
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