Decagon

What is Decagon?

Decagon is an enterprise AI platform for building customer support agents that resolve issues over chat, email and voice. Agents are defined with natural-language Agent Operating Procedures rather than complex configuration languages.

Key capabilities of Decagon

• Chat agents: Brand-aligned, safe chat responses.
• Email resolution: Contextual issue handling over email.
• Voice agents: Human-like conversational voice support.
• Agent Operating Procedures: Define workflows in natural language.
• Tool connectors: Connect agents to internal systems.

How Decagon works

Teams write Agent Operating Procedures in natural language to describe how the agent should handle each issue, connect tools to back-end systems, and deploy across chat, email and voice. The vendor says this reduces engineering overhead and speeds iteration as teams refine behavior.

Who uses Decagon?

Enterprises in financial services, travel, retail and tech use Decagon; the vendor names Chime, Duolingo, American Airlines, Delta, Square and Ticketmaster.

Decagon pricing

Decagon does not publish pricing on its homepage, so it is treated as quote-based enterprise software.

Decagon alternatives

Moveworks targets employee support automation, Gladly is a customer service platform with AI, and Kustomer offers a CRM-style support suite. Decagon is distinguished by natural-language operating procedures for customer-facing agents.