Insurmi

What is Insurmi?

Insurmi is a conversational AI platform for insurance carriers. Its agent, Violet, helps policyholders get quotes, file claims, make policy changes and get answers to general questions, around the clock.

Key capabilities of Insurmi

• Quoting and sales: Guides customers through getting a quote and buying a policy.
• Claims filing: Walks customers through the claim filing process and checks initial eligibility.
• Policy changes: Handles routine servicing requests.
• FAQ answers: Responds to general policy questions in seconds.
• 24/7 availability: Immediate assistance outside business hours.
• Customizable chatbot: Configured per carrier.

How Insurmi works

Violet runs as a chat assistant on carrier channels and takes customer questions as text. It completes routine servicing steps itself and leaves complex cases to human teams. The vendor describes it as faster and lower cost than human agents; underlying models are not published.

Who uses Insurmi?

Insurance carriers that want to automate sales, claims intake and customer service. Press coverage names carriers such as Principal Financial Group and Farm Bureau Financial Services among its users.

Insurmi pricing

Insurmi does not publish pricing, which is quoted to each carrier during implementation.

Insurmi alternatives

Moveworks is an employee-support agent platform, and Kustomer and Gladly are general customer service platforms. Insurmi is distinct in being built for insurance carriers.