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Enterprise AI assistant for employee support, now part of ServiceNow
Updated
Moveworks is an AI assistant platform for employee support. It helps staff find information and finish tasks across business applications through chat, intranet, portals and mobile. The vendor's site states that ServiceNow has acquired Moveworks and positions the product for ServiceNow customers, so buyers should expect it to be packaged alongside ServiceNow offerings.
Moveworks connects to systems such as Slack, OneDrive, Google Drive, SharePoint, Confluence and Outlook, and indexes what employees are allowed to see. When an employee asks a question, the Reasoning Engine decides whether to search, call a connected tool or run an agent, then replies in the chat channel. Admins can build agents in Tool Studio or install ones from the marketplace, and analytics show where employees get stuck.
It is aimed at mid-size and large organizations that want to reduce IT and HR ticket volume by letting employees self-serve in their chat tools. The vendor lists ISO 27001, SOC 2, HIPAA, GDPR and FedRAMP, which matters to regulated buyers. Smaller teams may find it heavy for their needs.
Moveworks does not publish pricing. Buyers request a demo or contact Moveworks or ServiceNow for a quote, and cost depends on the employee count and scope.
Alhena AI focuses on ecommerce customer support and shopping assistance, so it targets external customers rather than employees. DeepConverse also serves enterprise employee and IT support with conversational AI, though with a smaller connector ecosystem. Gradient Labs builds AI agents for financial services customer support, a customer-facing focus rather than internal helpdesk.
Pricing Model
Custom
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DevOps
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
AI knowledge agent that answers customers and keeps help docs current
AI agents for customer operations at regulated financial services firms
AI agents for e-commerce shopping, support and visibility
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