Gladly

What is Gladly?

Gladly is an agentic commerce platform designed for high-end retailers, positioned as commerce AI for every customer moment. It unifies selling, serving and supporting customers in a single interface and keeps humans in control of AI decisions.

Key capabilities of Gladly

• Customer guidance: Guides shoppers through products and decisions.
• Preference memory: Remembers customer preferences across conversations.
• Unified sales and service: Sell, serve and support from one interface.
• On-brand conversations: Keeps AI conversations in the retailer's voice.
• Browser-to-buyer conversion: Converts browsing into purchases.

How Gladly works

Gladly places an AI commerce agent on a retailer's storefront and support channels. It remembers customer preferences, answers questions, recommends products and hands off to human staff while keeping a single customer record. The vendor also publishes an API reference for platform integration.

Who uses Gladly?

Luxury and mid-market retailers use Gladly. The vendor lists Tory Burch, UGG, Nordstrom, Ulta Beauty, Crate and Barrel, Rothy's, TUMI and Conde Nast among its customers.

Gladly pricing

The vendor does not state prices on its site and directs visitors to request a demo or try the platform, so pricing is quote-based.

Gladly alternatives

Quiq provides conversational AI for customer messaging, Twig offers AI customer support, and DevRev combines support and product tooling. Gladly is distinguished by its focus on high-end retail commerce.