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AI customer service platform
Gladly is a people-centered customer service AI agent offering a customer service platform organized around people, with AI agents and agent assist. Founded in 2014 and based in San Francisco, California, USA, Gladly helps consumer brands and retailers automate people-centered customer service work and get results faster.
Gladly takes text and audio as input and produces text. It combines large language models with task-specific AI, with the vendor managing prompts, models and updates. It connects to tools such as Zendesk, Salesforce Service Cloud, Slack and Shopify, so the agent works inside existing workflows.
Gladly is built for consumer brands and retailers. It suits teams that want AI agent Sidekick and lifelong conversation view without adding headcount, while keeping people in control of review and final decisions.
Gladly is often compared with Kustomer. Gladly stands out for AI agent Sidekick and omnichannel. The right choice depends on your workflow, integrations and budget, so compare both on a real task.
Pricing Model
Custom
Starting Price
Contact vendor
Free Options
None
Gladly for individuals and growing teams. See gladly.com for current pricing.
Gladly for larger organizations with security and admin needs. Contact sales for a quote.
| Feature | Pro Popular | Enterprise |
|---|---|---|
| AI agent Sidekick | , | |
| Lifelong conversation view | , | |
| Higher usage limits | , | |
| Integrations | , | |
| Email support | , | |
| Everything in Pro | , | |
| Omnichannel | , | |
| Agent assist | , | |
| SSO and admin controls | , | |
| Dedicated support | , |
Other
CRM
Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
The AI-native platform with shared memory for support, product, and sales
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