Freeday

What is Freeday?

Freeday is an enterprise platform that deploys autonomous AI agents, which it calls digital employees, to handle complete workflows across customer service, finance, healthcare and other sectors.

Key capabilities of Freeday

• End-to-end automation: agents verify identity, process payments, resolve issues and close tickets
• Multi-channel support: voice, chat, email and WhatsApp
• Cross-system execution: works across existing business applications
• Exception handling: escalates to humans with full auditability
• Continuous learning: improves from every interaction
• In-infrastructure data: data remains within your infrastructure

How Freeday works

Freeday agents take requests over voice, chat, email or WhatsApp and act in connected business systems to finish the task, such as verifying identity and processing a payment. When an exception arises they escalate to a person with an audit trail. Deployment takes about four weeks from assessment to live agents.

Who uses Freeday?

Freeday lists BUX, Landal, Bitvavo, Erasmus University, CitizenM, Pathe and Vodafone Ziggo among customers. It reports an 85%+ resolution rate on routine workflows and 99.7% accuracy on accounts payable processing.

Freeday pricing

Freeday uses outcome-based pricing, described as pay per resolved interaction. No per-interaction rate is published.

Freeday alternatives

Alternatives include Yellow.ai for conversational automation, Cognigy for contact center AI and Moveworks for employee support.