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AI support agent priced at $0.99 per resolved outcome
Updated
Fin is Intercom's AI agent that resolves customer questions across chat, email and voice. It can run inside Intercom or on top of other helpdesks such as Salesforce.
Fin answers customers from your support content and follows configured procedures, then hands off to a person when needed. It is priced per outcome: an outcome counts when a customer confirms resolution, does not ask for more help, or Fin completes a workflow. Existing helpdesk users pay per outcome with no seat costs or platform fees.
Support teams use Fin with Intercom or other helpdesks. Startups can qualify for discounts through the Early Stage program.
Fin costs $0.99 per outcome. Intercom plans that include Fin are Essential at $29 per seat per month, Advanced at $85 and Expert at $132. Optional Copilot is $29 per agent per month, and a 14-day free trial needs no credit card.
Forethought offers Solve, Triage and Assist agents, Ada acts in business systems, and Tidio Lyro suits small online stores. Fin is distinguished by outcome-based pricing.
Pricing Model
USAGE BASED
Starting Price
$1/mo
Free Options
Free trial
| Feature | Fin AI Agent | Essential | Advanced | Expert |
|---|---|---|---|---|
| Per resolved outcome | , | , | , | |
| No seat cost for existing helpdesk users | , | , | , | |
| Per seat | , | |||
| Includes Fin AI Agent | , | , | , | |
| Multiple inboxes and automation | , | , | , | |
| SSO, HIPAA support and multibrand | , | , | , |
CRM
Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
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