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Slack-native B2B customer support
Thena is a Slack-native customer support and communication platform for B2B teams that manage customer conversations directly in Slack. It lets support teams turn Slack messages into tracked tickets with SLAs, assignments, and analytics, so the high-touch conversations that happen in shared Slack channels become a measurable, managed support motion rather than lost threads.
The platform integrates deeply with Slack to unify customer requests, add ticketing structure, and route and escalate issues without making customers leave the channel or forcing agents into a separate portal. It also supports Microsoft Teams on higher tiers and connects to CRMs and issue trackers, giving B2B teams account context and a bridge from customer conversations to engineering and revenue systems.
Thena offers a Starter tier at 29 dollars per user per month with a 1,000-ticket monthly cap, a Standard tier at 79 dollars per user per month for teams that exceed those limits, and an Enterprise tier at 119 dollars per user per month that unlocks Microsoft Teams integration, with pricing ranging up to enterprise features. Aimed at B2B SaaS teams that live in Slack, it competes with Pylon, Unthread, ClearFeed, and traditional help desks.
Pricing Model
Freemium
Starting Price
$29/mo
Free Options
Free version, Free trial
| Feature | Starter | Standard Popular | Enterprise |
|---|---|---|---|
| Per user | |||
| 1,000 tickets per month | — | — | |
| Slack-native ticketing | — | — | |
| SLAs | — | — | |
| Analytics | — | — | |
| Higher ticket limits | — | — | |
| Advanced routing | — | — | |
| Escalation | — | — | |
| Integrations | — | — | |
| Microsoft Teams integration | — | — | |
| Advanced security | — | — | |
| SSO | — | — | |
| Priority support | — | — |
Other
CRM
DevOps
Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
AI-first customer service platform with the Fin AI agent
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The customer communication platform with a shared inbox.
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