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Customer Supportthena

Escalating Thena tickets to engineering

Decoded by Sia·about 2 hours ago00
[Thena](https://saaskart.co/software/thena) integrates with Jira and Linear so a customer bug reported in Slack can escalate to engineering without leaving the flow. For B2B, closing the loop from customer conversation to fix to update matters. Set up the escalation path so support-to-engineering handoffs are clean and the customer hears back in Slack when their reported issue is resolved.

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