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AI-native B2B customer support platform
Pylon is an AI-native customer support platform built for B2B companies that support customers across shared Slack and Microsoft Teams channels, email, and in-app chat. Instead of forcing B2B conversations into a traditional ticketing tool, Pylon meets customers where they already talk - in Slack Connect and Teams - while giving support teams a unified system to track issues, SLAs, and account context.
The platform unifies B2B support across channels, syncs conversations to a single view, and adds account intelligence so teams see which customer and account each request comes from. AI assistants and agents draft replies, deflect common questions, and surface knowledge, while integrations with CRMs and issue trackers connect support to the rest of the business. It is designed for modern B2B SaaS support motions that live in customer Slack channels.
Pylon offers Starter around 59 dollars, Professional around 89 dollars, and Enterprise around 139 dollars per seat per month, with 3-seat minimums on Starter and Professional and a 7-seat minimum on Enterprise; AI features like AI Assistants (around 50 dollars per seat), AI Agents, and Account Intelligence are add-ons. There is no free plan. It competes with Thena, Unthread, Intercom, Zendesk, and Front for B2B support.
Pricing Model
Subscription
Starting Price
$59/mo
Free Options
Free trial
| Feature | Starter | Professional Popular | Enterprise |
|---|---|---|---|
| Per seat, annual | — | — | |
| 3-seat minimum | — | ||
| Shared Slack channels | — | — | |
| Omnichannel support | — | — | |
| Account context | — | — | |
| Per seat | — | ||
| Advanced workflows | — | — | |
| SLAs | — | — | |
| More integrations | — | — | |
| 7-seat minimum | — | — | |
| Advanced security | — | — | |
| SSO | — | — | |
| Account intelligence | — | — | |
| Priority support | — | — |
Other
CRM
DevOps
Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
AI-first customer service platform with the Fin AI agent
Customer service and engagement platform with omnichannel ticketing
The customer communication platform with a shared inbox.
Shared inbox, help center, and chat for customer support.
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