Re:amaze

Re:amaze is a customer support helpdesk and messaging platform that brings email, live chat, social media, SMS, and voice into a single shared inbox, so teams can manage all customer conversations in one place. Especially popular with e-commerce and online businesses, it combines a multi-channel helpdesk with live chat, chatbots, and automation, plus a knowledge base for self-service. Its focus on unifying channels and automating routine support — with deep integrations to Shopify, BigCommerce, and other commerce platforms — makes it a favorite for online stores.

The platform covers the full support workflow. A shared inbox with assignment, tagging, and collision detection organizes conversations; live chat and chatbots (with automation and workflows) handle real-time and routine queries; and a knowledge base and FAQ deflect tickets. Re:amaze adds customer profiles and order data (via e-commerce integrations), response templates, satisfaction surveys, staff reporting, and features like Cues (targeted messages) and screen-sharing on higher tiers. Its multi-brand support lets agencies and multi-store businesses manage several brands from one account.

Re:amaze serves e-commerce and online businesses, plus agencies managing multiple brands. Pricing is per team member: Basic around $29/user/month (email, chat, social, chatbots, automation), Pro around $49/user/month (multi-brand and more channels), and Plus around $69/user/month (staff reporting, roles, shifts, screen-sharing), plus a flat-rate Starter option around $59/month for unlimited team members, with a 14-day free trial and ~10% off annually. It competes with Gorgias, Help Scout, Tidio, and Crisp, differentiating on multi-channel helpdesk plus chatbots for e-commerce.