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E-commerce helpdesk with an AI agent that resolves tickets and sells
Updated
Gorgias is a customer support helpdesk built for e-commerce brands, with a native Shopify integration and an AI agent that answers tickets and can take actions such as refunds or upsells. It is priced by ticket volume rather than by agent.
Gorgias pulls customer and order data from the store into each ticket so agents see context. The AI agent answers using help-center content and store data and can trigger actions, handing off when it cannot resolve. Each automated interaction counts as one ticket, and the AI is billed separately per interaction.
E-commerce brands on Shopify and similar platforms, from small shops to large merchants, use it. The vendor says 12,400+ brands use its Pro plan.
Starter is $10 per month with 50 tickets, Basic is $50 per month on annual billing for 300 tickets, Pro is $300 for 2,000 tickets, and Advanced is $750 for 5,000 tickets. The AI agent is $0.90 per interaction on annual contracts or $1.00 monthly. Enterprise is custom.
Zendesk is a general-purpose helpdesk, Intercom Fin is an AI agent for Intercom, and Freshdesk with Freddy AI is a broader support suite. Gorgias specializes in e-commerce stores and ticket-volume pricing.
Pricing Model
SUBSCRIPTION
Starting Price
$10/mo
Free Options
None
| Feature | Starter | Basic | Pro | Advanced | Enterprise |
|---|---|---|---|---|---|
| 50 tickets per month | , | , | , | , | |
| $0.40 per extra ticket | , | , | , | ||
| Monthly billing only | , | , | , | , | |
| 300 tickets per month | , | , | , | , | |
| $60 if billed monthly | , | , | , | , | |
| 2,000 tickets per month | , | , | , | , | |
| $360 if billed monthly | , | , | , | , | |
| Revenue analytics | , | , | , | , | |
| 5,000 tickets per month | , | , | , | , | |
| $900 if billed monthly | , | , | , | , | |
| Dedicated support team | , | , | , | , | |
| Over 5,000 conversations per month | , | , | , | , |
Other
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API Types
SDK Availability
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
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