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AI-powered sales CRM by Freshworks.
Freshsales is the AI-powered sales CRM from Freshworks, built to give teams a single view of every customer with built-in phone, email, and chat plus Freddy AI. It combines contact and deal management, visual pipelines, and automation in a clean, affordable package popular with small and mid-sized teams — and, as an India-founded product, it's priced in INR for Indian businesses.
Manage contacts, accounts, and deals with a 360° timeline that pulls in email, calls, chat, and website activity, so reps always have context without switching tools.
Freshsales includes a built-in phone (cloud telephony), email, and chat, so you can call, email, and message prospects directly from the CRM with everything logged automatically.
Freddy AI scores contacts and deals, predicts which opportunities are likely to close, suggests next best actions, and helps draft emails — bringing practical AI to everyday selling.
Build visual pipelines, run sales sequences and workflow automation, capture leads with web forms, and track performance with reports and dashboards. A mobile app and a marketplace of integrations round it out.
Freshsales offers a free plan for up to 3 users, then paid plans per user per month: Growth (₹749), Pro (₹3,239), and Enterprise (₹4,899), billed annually and excluding GST. A free trial is available on paid plans.
Startups and small-to-mid-sized sales teams — especially in India — that want an affordable, AI-powered CRM with built-in phone and email and minimal setup.
Pricing Model
FREEMIUM
Starting Price
₹749/mo
Free Options
Free version, Free trial
Up to 3 users. Core CRM to get started.
Per user/month, billed annually (+GST). Fuel growth with automation.
Per user/month, billed annually (+GST). For larger teams with advanced AI.
Per user/month, billed annually (+GST). Advanced controls and customization.
| Feature | Free | Growth | Pro Popular | Enterprise |
|---|---|---|---|---|
| Contact & account management | — | — | — | |
| Built-in chat, email & phone | — | — | — | |
| Mobile app | — | — | — | |
| Visual sales pipeline | — | — | — | |
| AI contact scoring | — | — | — | |
| Workflows & sequences | — | — | — | |
| Multiple pipelines | — | — | — | |
| Advanced Freddy AI | — | — | — | |
| Territory & deal management | — | — | — | |
| Custom modules | — | — | — | |
| Audit logs | — | — | — | |
| Sandbox & advanced governance | — | — | — |
Other
Marketing
Finance
Communication
Authentication
Missing an integration?
API Types
SDK Availability
Verify SDK availability in vendor's documentation.
Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
The world's #1 CRM platform for sales teams.
Free CRM that scales with your business.
Affordable, customizable CRM for growing businesses.
The sales-focused CRM built to grow your pipeline.
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