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Affordable, customizable CRM for growing businesses.
Zoho CRM is a comprehensive customer relationship management platform that delivers enterprise-grade sales, marketing, and support features at an accessible price. It helps teams manage leads, contacts, and deals, automate their sales process, engage customers across channels, and forecast revenue — all from one customizable system.
Capture leads from web forms, email, and social, qualify and route them, and move deals through a visual pipeline with reminders, tasks, and sales forecasting so nothing slips through the cracks.
Build workflow rules, macros, and Blueprint process automation to standardize how deals progress, and use CommandCenter to orchestrate customer journeys across teams.
Engage customers over email, phone (built-in telephony), live chat, social media, and WhatsApp from a single timeline, so every conversation stays in context.
Zia, Zoho's AI assistant, scores leads, predicts deal closures, flags anomalies, suggests the best time to contact, and — with Zia GPT — helps draft emails and summarize records.
Tailor Zoho CRM with custom modules and fields, the Canvas design studio for a personalized interface, role-based security, and 800+ integrations through the Zoho Marketplace. Native iOS and Android apps keep reps productive on the move.
Zoho CRM connects tightly with 50+ Zoho apps (Books, Desk, Campaigns, and more) and is included in Zoho One, making it easy to run sales, finance, and support on one platform.
Zoho CRM offers a free edition for up to 3 users. Paid plans are Standard ₹800, Professional ₹1,400, Enterprise ₹2,400, and Ultimate ₹2,600 — per user per month, billed annually and excluding 18% GST. A free trial is available on paid plans.
Startups, SMBs, and growing sales teams — especially in India and globally — that want a customizable, affordable CRM with deep automation and AI.
Pricing Model
FREEMIUM
Starting Price
₹800/mo
Free Options
Free version, Free trial
Up to 3 users. Core CRM for very small teams.
Per user/month, billed annually (+18% GST). Essential CRM.
Per user/month, billed annually (+18% GST). For growing teams.
Per user/month, billed annually (+18% GST). Advanced CRM & automation.
Per user/month, billed annually (+18% GST). Advanced BI & highest limits.
| Feature | Free | Standard | Professional Popular | Enterprise | Ultimate |
|---|---|---|---|---|---|
| Leads & contacts | — | — | — | — | |
| Deals | — | — | — | — | |
| Basic automation | — | — | — | — | |
| Scoring rules | — | — | — | — | |
| Workflows | — | — | — | — | |
| Mass email | — | — | — | — | |
| Blueprint process automation | — | — | — | — | |
| Inventory management | — | — | — | — | |
| Validation rules | — | — | — | — | |
| Zia AI | — | — | — | — | |
| Canvas design studio | — | — | — | — | |
| Advanced customization | — | — | — | — |
Other
CRM
Marketing
Finance
Communication
Authentication
Missing an integration?
API Types
SDK Availability
Verify SDK availability in vendor's documentation.
Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
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