Crisp vs Thena: Which Live Chat Software Is Better in 2026?
Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction — side by side, with no marketing spin.
The Short Answer
Crisp vs Thena, in 15 seconds
Choose Crisp if…
- You want deeper AI and automation features
- You need the broader feature set
Choose Thena if…
- You prefer Thena's approach and ecosystem
Head-to-Head Scorecard
How Crisp and Thena score
Crisp leads on 2 of 9 measured dimensions.
- Even
Customer Rating
Average score from verified user reviews
CrispNo reviewsThenaNo reviews - Even
Review Volume
Number of verified reviews — a proxy for adoption
Crisp0Thena0 - Even
Entry Pricing
Lowest published starting price (free plan = lowest)
Crisp$45/moThena$29/mo - Even
Free Access
Availability of a free plan and/or free trial
CrispFree plan + trialThenaFree plan + trial - Even
Integrations
Number of listed third-party integrations
Crisp8Thena8 - Crisp
Features
Number of listed product capabilities
Crisp11Thena8 - Crisp
AI Features
Capabilities mentioning AI, automation or ML
Crisp1Thena— - Even
Security & Compliance
Number of listed compliance certifications
Crisp2Thena2 - Thena
Platforms & Deployment
Supported platforms and deployment options
Crisp4Thena5
Feature Comparison
Crisp vs Thena feature breakdown
Search or filter the full feature matrix — core features, AI, integrations, APIs, security and compliance.
Crisp
ThenaPricing Comparison
Crisp vs Thena pricing
Entry pricing, plan tiers and the cost factors that shape total cost of ownership.
Crisp
$45/mo to start- 2 seats
- Unlimited conversations
- Live chat widget
- Mobile apps
- 4 seats
- Email inbox
- Canned responses
- Custom chat widget
- 10 seats
- Omnichannel messaging
- AI chatbot (50 uses)
- Knowledge base
- 20 seats
- Unlimited AI usage
- Ticketing system
- White-label
Thena
$29/mo to start- Per user
- 1,000 tickets per month
- Slack-native ticketing
- SLAs
- Per user
- Higher ticket limits
- Advanced routing
- Escalation
- Per user
- Microsoft Teams integration
- Advanced security
- SSO
Total cost of ownership factors
Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.
Pros & Cons
Crisp vs Thena: strengths and trade-offs
Crisp
Pros
- Free plan available
- Free trial offered
- Compliance: SOC 2 Type II, GDPR
- Stronger AI / automation features
- Public API available
Cons
- Higher starting price ($45/mo)
Thena
Pros
- Free plan available
- Free trial offered
- Lower starting price ($29/mo)
- Compliance: SOC 2, GDPR
- Public API available
Cons
Buyer Fit
Who should use Crisp vs Thena?
Startups
Either
Either keeps early-stage costs lowest with its entry tier.
Small businesses
Either
Either offers the most accessible pricing for lean teams.
Agencies
Crisp
Crisp connects to more tools for multi-client workflows.
Enterprises
Crisp
Crisp leads on compliance and breadth for complex needs.
Ecommerce
Crisp
Crisp integrates with more of the commerce stack.
SaaS companies
Crisp
Crisp is the more developer- and automation-friendly choice.
Integration overlap
Shared integrations (1)
Only in Crisp (7)
Only in Thena (7)
Keep Exploring
Other alternatives worth considering
Similar live chat software products buyers compare alongside Crisp and Thena.
Ask SIA which solution fits your business
SIA, Saaskart's AI buying assistant, weighs Crisp and Thena against your team size, budget, integrations and compliance needs — then recommends the right fit and the questions to ask each vendor.
Get a personalised recommendationCrisp vs Thena — Frequently Asked Questions
What is the difference between Crisp and Thena?
Crisp and Thena are both Live Chat Software solutions. Crisp is rated 0.0/5 by 0 users, while Thena is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.
Which is better, Crisp or Thena?
Based on user ratings, Crisp scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.
Which is cheaper, Crisp or Thena?
Thena is the more affordable option, starting at $29/month.
Does Crisp or Thena have a free plan?
Crisp offers a free plan. does not have a free tier but does offer a free trial.
Can I switch from Crisp to Thena?
Switching between Crisp and Thena is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.
Who should use Crisp vs Thena?
Crisp is best suited for teams that prioritise enterprise features. Thena works well for teams looking to start free and scale.
Our Verdict
The bottom line on Crisp vs Thena
Best Overall
Either
It's a tie balances user satisfaction and proven adoption.
Best for Startups
Either
It's a tie has the friendliest entry point for new teams.
Best for Enterprise
Crisp
Crisp leads on compliance and feature breadth.
Best Value
Either
It's a tie delivers the lowest cost to get started.
Best AI Features
Crisp
Crisp ships more AI and automation.
Highest Rated
Either
Both earn equal user ratings.