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Salesforce Sales Cloud vs Zendesk Sell: Which CRM Software Is Better in 2026?

Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction, side by side, with no marketing spin.

Salesforce Sales Cloud
Salesforce Sales Cloud
Leads 4/9
Rating
,
Reviews
0
From
$25/mo

in CRM Software

Zendesk Sell
Zendesk Sell
Rating
,
Reviews
0
From
Custom

in CRM Software

Jump to scorecard Ask SIA

The Short Answer

Salesforce Sales Cloud vs Zendesk Sell, in 15 seconds

Choose Salesforce Sales Cloud if…

  • You want the lower entry price
  • You want deeper AI and automation features
  • You have strict security & compliance needs
  • You need the broader feature set

Choose Zendesk Sell if…

  • You prefer Zendesk Sell's approach and ecosystem

Head-to-Head Scorecard

How Salesforce Sales Cloud and Zendesk Sell score

Salesforce Sales Cloud leads on 4 of 9 measured dimensions.

  • Customer Rating

    Average score from verified user reviews

    Even
    Salesforce
    No reviews
    Zendesk
    No reviews

  • Review Volume

    Number of verified reviews, a proxy for adoption

    Even
    Salesforce
    0
    Zendesk
    0

  • Entry Pricing

    Lowest published starting price (free plan = lowest)

    Salesforce Sales Cloud
    Salesforce
    $25/mo
    Zendesk
    Custom

  • Free Access

    Availability of a free plan and/or free trial

    Even
    Salesforce
    Free trial
    Zendesk
    Free trial

  • Integrations

    Number of listed third-party integrations

    Even
    Salesforce
    6
    Zendesk
    6

  • Features

    Number of listed product capabilities

    Salesforce Sales Cloud
    Salesforce
    16
    Zendesk
    0

  • AI Features

    Capabilities mentioning AI, automation or ML

    Salesforce Sales Cloud
    Salesforce
    3
    Zendesk
    ,

  • Security & Compliance

    Number of listed compliance certifications

    Salesforce Sales Cloud
    Salesforce
    4
    Zendesk
    2

  • Platforms & Deployment

    Supported platforms and deployment options

    Even
    Salesforce
    4
    Zendesk
    4

Feature Comparison

Salesforce Sales Cloud vs Zendesk Sell feature breakdown

Search or filter the full feature matrix, core features, AI, integrations, APIs, security and compliance.

Salesforce Sales Cloud
Zendesk Sell
Overview
User rating
,
,
Pricing model
SUBSCRIPTION
Quote-based
Starting price
$25/mo
Custom
Free version
Free trial
Features
Key capabilities
Lead & opportunity managementAccount & contact managementSales forecastingWorkflow & approval automation (Flow)Einstein AI & AgentforcePipeline & revenue analytics+10
,
AI features
Workflow & approval automation (Flow)Einstein AI & AgentforceProcess automation
,
Integrations & API
Integrations
SlackGmailOutlookMailchimpDocuSignAppExchange
GmailOutlookSlackZapierLinkedInMailchimp
Public API
Platforms
Deployment
Cloud
CloudSaaS
Platforms
WebiOSAndroid
WebAPI
Mobile support
Security & Compliance
Compliance
SOC 2 Type IIGDPRISO 27001HIPAA
SOC 2GDPR
Vendor
Company
,
,
Verified
Founded
1999
2009
Headquarters
San Francisco, California, USA
San Francisco, California, USA

Pricing Comparison

Salesforce Sales Cloud vs Zendesk Sell pricing

Entry pricing, plan tiers and the cost factors that shape total cost of ownership.

Salesforce Sales Cloud

$25/mo to start
Starter Suite$25/month
  • Lead & contact management
  • Email integration
  • Out-of-the-box reports
Pro Suite$100/month
  • Forecasting
  • Customizable pipelines
  • Quotes & contracts
Enterprise$175/month
  • Advanced automation
  • Workflow & approvals
  • API access
Unlimited$350/month
  • Einstein AI
  • Premier support
  • Full sandbox & customization
Agentforce 1 Sales$550/month

Zendesk Sell

Custom to start
ProfessionalCustom
  • email sequences and dialer
  • Standard support
  • Integrations
  • Analytics and reporting
EnterpriseCustom
  • Everything in Professional
  • Advanced security and controls
  • sales reporting
  • Dedicated support and onboarding

Total cost of ownership factors

Free planSalesforce Zendesk
Free trial to evaluateSalesforce Zendesk
Transparent published pricingSalesforce Zendesk
Public API (build vs. buy add-ons)Salesforce Zendesk

Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.

Pros & Cons

Salesforce Sales Cloud vs Zendesk Sell: strengths and trade-offs

Salesforce Sales Cloud

Pros

  • Free trial offered
  • Compliance: SOC 2 Type II, GDPR, ISO 27001
  • Stronger AI / automation features
  • Public API available

Cons

  • No free plan

Zendesk Sell

Pros

  • Free trial offered
  • Compliance: SOC 2, GDPR
  • Public API available

Cons

  • No free plan
  • Pricing is quote-based (less transparent)

Buyer Fit

Who should use Salesforce Sales Cloud vs Zendesk Sell?

Startups

Salesforce Sales Cloud

Salesforce Sales Cloud keeps early-stage costs lowest with its entry tier.

Small businesses

Salesforce Sales Cloud

Salesforce Sales Cloud offers the most accessible pricing for lean teams.

Agencies

Salesforce Sales Cloud

Salesforce Sales Cloud connects to more tools for multi-client workflows.

Enterprises

Salesforce Sales Cloud

Salesforce Sales Cloud leads on compliance and breadth for complex needs.

Ecommerce

Salesforce Sales Cloud

Salesforce Sales Cloud integrates with more of the commerce stack.

SaaS companies

Salesforce Sales Cloud

Salesforce Sales Cloud is the more developer- and automation-friendly choice.

Integration overlap

Shared integrations (4)

SlackGmailOutlookMailchimp

Only in Salesforce Sales Cloud (2)

DocuSignAppExchange

Only in Zendesk Sell (2)

ZapierLinkedIn

Keep Exploring

Other alternatives worth considering

Similar crm software products buyers compare alongside Salesforce Sales Cloud and Zendesk Sell.

Zoho CRM

Zoho CRM

₹800/mo
HubSpot CRM

HubSpot CRM

$0/mo
Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales

$65/mo
monday sales CRM

monday sales CRM

$12/mo
SugarCRM

SugarCRM

$59/mo
Pipedrive

Pipedrive

$14/mo
More Salesforce Sales Cloud alternatives →More Zendesk Sell alternatives →

Ask SIA which solution fits your business

SIA, Saaskart's AI buying assistant, weighs Salesforce Sales Cloud and Zendesk Sell against your team size, budget, integrations and compliance needs, then recommends the right fit and the questions to ask each vendor.

Get a personalised recommendation

Salesforce Sales Cloud vs Zendesk Sell, Frequently Asked Questions

What is the difference between Salesforce Sales Cloud and Zendesk Sell?

Salesforce Sales Cloud and Zendesk Sell are both CRM Software solutions. Salesforce Sales Cloud is rated 0.0/5 by 0 users, while Zendesk Sell is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.

Which is better, Salesforce Sales Cloud or Zendesk Sell?

Based on user ratings, Salesforce Sales Cloud scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.

Which is cheaper, Salesforce Sales Cloud or Zendesk Sell?

Both products have custom pricing. We recommend contacting both vendors for a quote tailored to your team size.

Does Salesforce Sales Cloud or Zendesk Sell have a free plan?

Neither Salesforce Sales Cloud nor Zendesk Sell currently offers a free plan, but Salesforce Sales Cloud provides a free trial.

Can I switch from Salesforce Sales Cloud to Zendesk Sell?

Switching between Salesforce Sales Cloud and Zendesk Sell is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.

Who should use Salesforce Sales Cloud vs Zendesk Sell?

Salesforce Sales Cloud is best suited for teams that prioritise enterprise features. Zendesk Sell works well for teams needing advanced capabilities.

Our Verdict

The bottom line on Salesforce Sales Cloud vs Zendesk Sell

Best Overall

Either

It's a tie balances user satisfaction and proven adoption.

Best for Startups

Salesforce Sales Cloud

Salesforce Sales Cloud has the friendliest entry point for new teams.

Best for Enterprise

Salesforce Sales Cloud

Salesforce Sales Cloud leads on compliance and feature breadth.

Best Value

Salesforce Sales Cloud

Salesforce Sales Cloud delivers the lowest cost to get started.

Best AI Features

Salesforce Sales Cloud

Salesforce Sales Cloud ships more AI and automation.

Highest Rated

Either

Both earn equal user ratings.

Ready to decide between Salesforce Sales Cloud and Zendesk Sell?

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