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AI-driven CRM that delivers a high-definition customer view.
SugarCRM is a flexible customer relationship management platform spanning sales, marketing, and customer service. It's known for deep customization and the option of both cloud and on-premise deployment — which appeals to organizations with specific data-control, security, or industry requirements.
Sugar's product family covers the full customer lifecycle: Sugar Sell for pipeline and opportunity management, Sugar Serve for case management and support, and Sugar Market for marketing automation — all sharing one customer record.
SugarPredict brings AI to lead scoring, deal prioritization, and forecasting using enriched data, so reps get predictions without endless manual data entry — part of SugarCRM's "no-touch" information management philosophy.
Build custom modules, fields, and workflows via Sugar's Studio and low-code tools, and tailor the platform to complex or industry-specific processes. It's designed for teams that need to shape the CRM to their business.
Unlike many modern CRMs, SugarCRM can be deployed in the cloud or self-hosted on-premise, giving organizations control over where their data lives — a key reason regulated and data-sensitive companies choose it.
Sugar Sell is priced per user per month, billed annually: Standard ($59), Advanced ($85), and Premier ($135). Plans carry a minimum user commitment (typically 15 users), so it's aimed at mid-market rather than very small teams. Sugar Serve and Market are priced separately.
Mid-market companies that want a highly configurable CRM with predictable per-user pricing, strong customization, and the option to self-host — especially those with data-control or compliance needs.
Pricing Model
SUBSCRIPTION
Starting Price
$59/mo
Free Options
Free trial
Per user/month, billed annually (user minimum applies). Core sales CRM.
Per user/month, billed annually. Full sales automation and SugarPredict AI.
Per user/month, billed annually. Enterprise controls and advanced features.
| Feature | Sugar Sell Standard | Sugar Sell Advanced Popular | Sugar Sell Premier |
|---|---|---|---|
| Account & contact management | — | — | |
| Pipeline management | — | — | |
| Standard reports | — | — | |
| SugarPredict AI | — | — | |
| Advanced workflows | — | — | |
| Forecasting | — | — | |
| Enhanced support & SLAs | — | — | |
| Geo-mapping | — | — | |
| Advanced analytics | — | — |
Other
Marketing
Finance
Missing an integration?
API Types
SDK Availability
Verify SDK availability in vendor's documentation.
Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
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