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Microsoft Dynamics 365 Sales vs Sales CRM: Which CRM Software Is Better in 2026?

Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction — side by side, with no marketing spin.

Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Sales
Leads 6/9
Rating
—
Reviews
0
From
$65/mo

in CRM Software

Sales CRM
Sales CRM
Rating
—
Reviews
0
From
Custom

in CRM Software

Jump to scorecard Ask SIA

The Short Answer

Microsoft Dynamics 365 Sales vs Sales CRM, in 15 seconds

Choose Microsoft Dynamics 365 Sales if…

  • You want the lower entry price
  • You want to trial before paying
  • You depend on a broad integration ecosystem
  • You want deeper AI and automation features

Choose Sales CRM if…

  • You need the broader feature set

Head-to-Head Scorecard

How Microsoft Dynamics 365 Sales and Sales CRM score

Microsoft Dynamics 365 Sales leads on 6 of 9 measured dimensions.

  • Customer Rating

    Average score from verified user reviews

    Even
    Microsoft
    No reviews
    Sales
    No reviews

  • Review Volume

    Number of verified reviews — a proxy for adoption

    Even
    Microsoft
    0
    Sales
    0

  • Entry Pricing

    Lowest published starting price (free plan = lowest)

    Microsoft Dynamics 365 Sales
    Microsoft
    $65/mo
    Sales
    Custom

  • Free Access

    Availability of a free plan and/or free trial

    Microsoft Dynamics 365 Sales
    Microsoft
    Free trial
    Sales
    Paid only

  • Integrations

    Number of listed third-party integrations

    Microsoft Dynamics 365 Sales
    Microsoft
    6
    Sales
    0

  • Features

    Number of listed product capabilities

    Sales CRM
    Microsoft
    6
    Sales
    10

  • AI Features

    Capabilities mentioning AI, automation or ML

    Microsoft Dynamics 365 Sales
    Microsoft
    3
    Sales
    1

  • Security & Compliance

    Number of listed compliance certifications

    Microsoft Dynamics 365 Sales
    Microsoft
    4
    Sales
    —

  • Platforms & Deployment

    Supported platforms and deployment options

    Microsoft Dynamics 365 Sales
    Microsoft
    4
    Sales
    —

Feature Comparison

Microsoft Dynamics 365 Sales vs Sales CRM feature breakdown

Search or filter the full feature matrix — core features, AI, integrations, APIs, security and compliance.

Microsoft Dynamics 365 Sales
Sales CRM
Overview
User rating
—
—
Pricing model
SUBSCRIPTION
SUBSCRIPTION
Starting price
$65/mo
Custom
Free version
Free trial
Features
Key capabilities
Opportunity managementAI-guided sellingCopilot assistanceForecastingRelationship analyticsPower Platform automation
Sales pipeline managementContact & customer databaseSales process automationReporting & analyticsCustomizable workflowsBusiness-system integrations+4
AI features
AI-guided sellingCopilot assistancePower Platform automation
Sales process automation
Integrations & API
Integrations
Microsoft 365TeamsPower PlatformOutlookLinkedIn Sales NavigatorAzure
—
Public API
Platforms
Deployment
Cloud
—
Platforms
WebiOSAndroid
—
Mobile support
Security & Compliance
Compliance
SOC 2 Type IIGDPRISO 27001HIPAA
—
Vendor
Company
—
—
Verified
Founded
1975
—
Headquarters
Redmond, Washington, USA
—

Pricing Comparison

Microsoft Dynamics 365 Sales vs Sales CRM pricing

Entry pricing, plan tiers and the cost factors that shape total cost of ownership.

Microsoft Dynamics 365 Sales

$65/mo to start
Sales Professional$65/month
  • Lead & opportunity management
  • Built-in dashboards
  • Mobile app
Sales Enterprise$105/month
  • AI-guided selling
  • Copilot
  • Forecasting
  • Customization
Sales Premium$150/month
  • Conversation intelligence
  • Advanced AI
  • Sales accelerator

Sales CRM

Custom to start
SubscriptionCustom
  • Contact management
  • Sales pipeline
  • Task & activity tracking
  • Reporting

Total cost of ownership factors

Free planMicrosoft Sales
Free trial to evaluateMicrosoft Sales
Transparent published pricingMicrosoft Sales
Public API (build vs. buy add-ons)Microsoft Sales

Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.

Pros & Cons

Microsoft Dynamics 365 Sales vs Sales CRM: strengths and trade-offs

Microsoft Dynamics 365 Sales

Pros

  • Free trial offered
  • Broad integration ecosystem (6)
  • Compliance: SOC 2 Type II, GDPR, ISO 27001
  • Stronger AI / automation features
  • Public API available

Cons

  • No free plan

Sales CRM

Pros

    Cons

    • No free plan
    • No free trial
    • Pricing is quote-based (less transparent)
    • Fewer native integrations than the alternative
    • No compliance certifications listed

    Buyer Fit

    Who should use Microsoft Dynamics 365 Sales vs Sales CRM?

    Startups

    Microsoft Dynamics 365 Sales

    Microsoft Dynamics 365 Sales keeps early-stage costs lowest with its entry tier.

    Small businesses

    Microsoft Dynamics 365 Sales

    Microsoft Dynamics 365 Sales offers the most accessible pricing for lean teams.

    Agencies

    Microsoft Dynamics 365 Sales

    Microsoft Dynamics 365 Sales connects to more tools for multi-client workflows.

    Enterprises

    Microsoft Dynamics 365 Sales

    Microsoft Dynamics 365 Sales leads on compliance and breadth for complex needs.

    Ecommerce

    Microsoft Dynamics 365 Sales

    Microsoft Dynamics 365 Sales integrates with more of the commerce stack.

    SaaS companies

    Microsoft Dynamics 365 Sales

    Microsoft Dynamics 365 Sales is the more developer- and automation-friendly choice.

    Integration overlap

    Only in Microsoft Dynamics 365 Sales (6)

    Microsoft 365TeamsPower PlatformOutlookLinkedIn Sales NavigatorAzure

    Only in Sales CRM (0)

    Keep Exploring

    Other alternatives worth considering

    Similar crm software products buyers compare alongside Microsoft Dynamics 365 Sales and Sales CRM.

    Salesforce Sales Cloud

    Salesforce Sales Cloud

    $25/mo
    HubSpot CRM

    HubSpot CRM

    $0/mo
    Zoho CRM

    Zoho CRM

    $14/mo
    More Microsoft Dynamics 365 Sales alternatives →More Sales CRM alternatives →

    Ask SIA which solution fits your business

    SIA, Saaskart's AI buying assistant, weighs Microsoft Dynamics 365 Sales and Sales CRM against your team size, budget, integrations and compliance needs — then recommends the right fit and the questions to ask each vendor.

    Get a personalised recommendation

    Microsoft Dynamics 365 Sales vs Sales CRM — Frequently Asked Questions

    What is the difference between Microsoft Dynamics 365 Sales and Sales CRM?

    Microsoft Dynamics 365 Sales and Sales CRM are both CRM Software solutions. Microsoft Dynamics 365 Sales is rated 0.0/5 by 0 users, while Sales CRM is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.

    Which is better, Microsoft Dynamics 365 Sales or Sales CRM?

    Based on user ratings, Microsoft Dynamics 365 Sales scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.

    Which is cheaper, Microsoft Dynamics 365 Sales or Sales CRM?

    Both products have custom pricing. We recommend contacting both vendors for a quote tailored to your team size.

    Does Microsoft Dynamics 365 Sales or Sales CRM have a free plan?

    Neither Microsoft Dynamics 365 Sales nor Sales CRM currently offers a free plan, but Microsoft Dynamics 365 Sales provides a free trial.

    Can I switch from Microsoft Dynamics 365 Sales to Sales CRM?

    Switching between Microsoft Dynamics 365 Sales and Sales CRM is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.

    Who should use Microsoft Dynamics 365 Sales vs Sales CRM?

    Microsoft Dynamics 365 Sales is best suited for teams that prioritise enterprise features. Sales CRM works well for teams needing advanced capabilities.

    Our Verdict

    The bottom line on Microsoft Dynamics 365 Sales vs Sales CRM

    Best Overall

    Either

    It's a tie balances user satisfaction and proven adoption.

    Best for Startups

    Microsoft Dynamics 365 Sales

    Microsoft Dynamics 365 Sales has the friendliest entry point for new teams.

    Best for Enterprise

    Microsoft Dynamics 365 Sales

    Microsoft Dynamics 365 Sales leads on compliance and feature breadth.

    Best Value

    Microsoft Dynamics 365 Sales

    Microsoft Dynamics 365 Sales delivers the lowest cost to get started.

    Best AI Features

    Microsoft Dynamics 365 Sales

    Microsoft Dynamics 365 Sales ships more AI and automation.

    Highest Rated

    Either

    Both earn equal user ratings.

    Ready to decide between Microsoft Dynamics 365 Sales and Sales CRM?

    Visit Microsoft Dynamics 365 Sales Visit Sales CRM Ask SIA
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