LiveChat vs Userlike: Which Live Chat Software Is Better in 2026?
Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction, side by side, with no marketing spin.
The Short Answer
LiveChat vs Userlike, in 15 seconds
Choose LiveChat if…
- You want the lower entry price
- You depend on a broad integration ecosystem
- You want deeper AI and automation features
- You have strict security & compliance needs
Choose Userlike if…
- You prefer Userlike's approach and ecosystem
Head-to-Head Scorecard
How LiveChat and Userlike score
LiveChat leads on 6 of 9 measured dimensions.
- Even
Customer Rating
Average score from verified user reviews
LiveChatNo reviewsUserlikeNo reviews - Even
Review Volume
Number of verified reviews, a proxy for adoption
LiveChat0Userlike0 - LiveChat
Entry Pricing
Lowest published starting price (free plan = lowest)
LiveChat$19/moUserlikeCustom - Even
Free Access
Availability of a free plan and/or free trial
LiveChatFree trialUserlikeFree trial - LiveChat
Integrations
Number of listed third-party integrations
LiveChat12Userlike6 - LiveChat
Features
Number of listed product capabilities
LiveChat13Userlike0 - LiveChat
AI Features
Capabilities mentioning AI, automation or ML
LiveChat1Userlike, - LiveChat
Security & Compliance
Number of listed compliance certifications
LiveChat4Userlike2 - LiveChat
Platforms & Deployment
Supported platforms and deployment options
LiveChat7Userlike4
Feature Comparison
LiveChat vs Userlike feature breakdown
Search or filter the full feature matrix, core features, AI, integrations, APIs, security and compliance.
LiveChat
UserlikePricing Comparison
LiveChat vs Userlike pricing
Entry pricing, plan tiers and the cost factors that shape total cost of ownership.
LiveChat
$19/mo to start- 60-day chat history
- Basic widget customization
- Ticketing system
- Data security
- Unlimited chat history
- Full widget customization
- Agent groups
- Basic reporting
- Everything in Team
- Staffing prediction
- Work scheduler
- Advanced reporting
- Dedicated account manager
- Product training
- Software engineer support
- Security assistance
Userlike
Custom to start- Standard support
- Integrations
- website and messenger chat
- AI chatbot
- Everything in Professional
- Dedicated support and onboarding
- Advanced security and controls
- unified inbox
Total cost of ownership factors
Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.
Pros & Cons
LiveChat vs Userlike: strengths and trade-offs
LiveChat
Pros
- Free trial offered
- Broad integration ecosystem (12)
- Compliance: SOC 2, GDPR, ISO 27001
- Stronger AI / automation features
- Public API available
Cons
- No free plan
Userlike
Pros
- Free trial offered
- Compliance: GDPR, ISO 27001
- Public API available
Cons
- No free plan
- Pricing is quote-based (less transparent)
- Fewer native integrations than the alternative
Buyer Fit
Who should use LiveChat vs Userlike?
Startups
LiveChat
LiveChat keeps early-stage costs lowest with its entry tier.
Small businesses
LiveChat
LiveChat offers the most accessible pricing for lean teams.
Agencies
LiveChat
LiveChat connects to more tools for multi-client workflows.
Enterprises
LiveChat
LiveChat leads on compliance and breadth for complex needs.
Ecommerce
LiveChat
LiveChat integrates with more of the commerce stack.
SaaS companies
LiveChat
LiveChat is the more developer- and automation-friendly choice.
Integration overlap
Shared integrations (5)
Only in LiveChat (7)
Only in Userlike (1)
Keep Exploring
Other alternatives worth considering
Similar live chat software products buyers compare alongside LiveChat and Userlike.
Ask SIA which solution fits your business
SIA, Saaskart's AI buying assistant, weighs LiveChat and Userlike against your team size, budget, integrations and compliance needs, then recommends the right fit and the questions to ask each vendor.
Get a personalised recommendationLiveChat vs Userlike, Frequently Asked Questions
What is the difference between LiveChat and Userlike?
LiveChat and Userlike are both Live Chat Software solutions. LiveChat is rated 0.0/5 by 0 users, while Userlike is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.
Which is better, LiveChat or Userlike?
Based on user ratings, LiveChat scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.
Which is cheaper, LiveChat or Userlike?
Both products have custom pricing. We recommend contacting both vendors for a quote tailored to your team size.
Does LiveChat or Userlike have a free plan?
Neither LiveChat nor Userlike currently offers a free plan, but LiveChat provides a free trial.
Can I switch from LiveChat to Userlike?
Switching between LiveChat and Userlike is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.
Who should use LiveChat vs Userlike?
LiveChat is best suited for teams that prioritise enterprise features. Userlike works well for teams needing advanced capabilities.
Our Verdict
The bottom line on LiveChat vs Userlike
Best Overall
Either
It's a tie balances user satisfaction and proven adoption.
Best for Startups
LiveChat
LiveChat has the friendliest entry point for new teams.
Best for Enterprise
LiveChat
LiveChat leads on compliance and feature breadth.
Best Value
LiveChat
LiveChat delivers the lowest cost to get started.
Best AI Features
LiveChat
LiveChat ships more AI and automation.
Highest Rated
Either
Both earn equal user ratings.