LiveChat vs Tiledesk: Which Live Chat Software Is Better in 2026?
Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction — side by side, with no marketing spin.
- Rating
- —
- Reviews
- 0
- From
- $15/mo
The Short Answer
LiveChat vs Tiledesk, in 15 seconds
Choose LiveChat if…
- You depend on a broad integration ecosystem
- You have strict security & compliance needs
Choose Tiledesk if…
- You want the lower entry price
- You need a genuinely free plan
- You want deeper AI and automation features
Head-to-Head Scorecard
How LiveChat and Tiledesk score
It's evenly matched — each leads on 3 of 9 measured dimensions.
- Even
Customer Rating
Average score from verified user reviews
LiveChatNo reviewsTiledeskNo reviews - Even
Review Volume
Number of verified reviews — a proxy for adoption
LiveChat0Tiledesk0 - Tiledesk
Entry Pricing
Lowest published starting price (free plan = lowest)
LiveChat$20/moTiledesk$15/mo - Tiledesk
Free Access
Availability of a free plan and/or free trial
LiveChatFree trialTiledeskFree plan + trial - LiveChat
Integrations
Number of listed third-party integrations
LiveChat6Tiledesk5 - Even
Features
Number of listed product capabilities
LiveChat6Tiledesk6 - Tiledesk
AI Features
Capabilities mentioning AI, automation or ML
LiveChat1Tiledesk3 - LiveChat
Security & Compliance
Number of listed compliance certifications
LiveChat3Tiledesk1 - LiveChat
Platforms & Deployment
Supported platforms and deployment options
LiveChat6Tiledesk4
Feature Comparison
LiveChat vs Tiledesk feature breakdown
Search or filter the full feature matrix — core features, AI, integrations, APIs, security and compliance.
LiveChat
TiledeskPricing Comparison
LiveChat vs Tiledesk pricing
Entry pricing, plan tiers and the cost factors that shape total cost of ownership.
LiveChat
$20/mo to start- Live chat widget
- 60-day chat history
- Basic widget customization
- Ticketing
- Unlimited chat history
- Full customization
- Agent groups
- Basic reporting
- Work scheduler
- Staffing prediction
- Advanced reporting
- On-time reports
- Dedicated account manager
- SSO
- Security assistance
- Software engineer support
Tiledesk
$15/mo to start- Live chat
- Basic chatbot
- Web widget
- Community support
- Unlimited agents
- 800 conversations/month
- WhatsApp & Telegram
- AI chatbot with LLM
- Unlimited conversations
- All omnichannel connectors
- Advanced AI workflows
- Custom branding
- Self-hosted deployment
- Dedicated onboarding
- SLA guarantees
- Account management
Total cost of ownership factors
Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.
Pros & Cons
LiveChat vs Tiledesk: strengths and trade-offs
LiveChat
Pros
- Free trial offered
- Broad integration ecosystem (6)
- Compliance: SOC 2 Type II, GDPR, PCI DSS
- Public API available
Cons
- No free plan
- Higher starting price ($20/mo)
Tiledesk
Pros
- Free plan available
- Free trial offered
- Lower starting price ($15/mo)
- Compliance: GDPR
- Stronger AI / automation features
- Public API available
Cons
- Fewer native integrations than the alternative
Buyer Fit
Who should use LiveChat vs Tiledesk?
Startups
Tiledesk
Tiledesk keeps early-stage costs lowest with its entry tier.
Small businesses
Tiledesk
Tiledesk offers the most accessible pricing for lean teams.
Agencies
LiveChat
LiveChat connects to more tools for multi-client workflows.
Enterprises
LiveChat
LiveChat leads on compliance and breadth for complex needs.
Ecommerce
LiveChat
LiveChat integrates with more of the commerce stack.
SaaS companies
Tiledesk
Tiledesk is the more developer- and automation-friendly choice.
Integration overlap
Only in LiveChat (6)
Only in Tiledesk (5)
Ask SIA which solution fits your business
SIA, Saaskart's AI buying assistant, weighs LiveChat and Tiledesk against your team size, budget, integrations and compliance needs — then recommends the right fit and the questions to ask each vendor.
Get a personalised recommendationLiveChat vs Tiledesk — Frequently Asked Questions
What is the difference between LiveChat and Tiledesk?
LiveChat and Tiledesk are both Live Chat Software solutions. LiveChat is rated 0.0/5 by 0 users, while Tiledesk is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.
Which is better, LiveChat or Tiledesk?
Based on user ratings, LiveChat scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.
Which is cheaper, LiveChat or Tiledesk?
Tiledesk is the more affordable option, starting at $15/month.
Does LiveChat or Tiledesk have a free plan?
Tiledesk offers a free plan. LiveChat does not have a free tier but does offer a free trial.
Can I switch from LiveChat to Tiledesk?
Switching between LiveChat and Tiledesk is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.
Who should use LiveChat vs Tiledesk?
LiveChat is best suited for teams that prioritise enterprise features. Tiledesk works well for teams looking to start free and scale.
Our Verdict
The bottom line on LiveChat vs Tiledesk
Best Overall
Either
It's a tie balances user satisfaction and proven adoption.
Best for Startups
Tiledesk
Tiledesk has the friendliest entry point for new teams.
Best for Enterprise
LiveChat
LiveChat leads on compliance and feature breadth.
Best Value
Tiledesk
Tiledesk delivers the lowest cost to get started.
Best AI Features
Tiledesk
Tiledesk ships more AI and automation.
Highest Rated
Either
Both earn equal user ratings.