Kayako vs LiveChat: Which Customer Support Is Better in 2026?
Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction — side by side, with no marketing spin.
The Short Answer
Kayako vs LiveChat, in 15 seconds
Choose Kayako if…
- You want deeper AI and automation features
Choose LiveChat if…
- You want the lower entry price
- You depend on a broad integration ecosystem
- You have strict security & compliance needs
- You need the broader feature set
Head-to-Head Scorecard
How Kayako and LiveChat score
LiveChat leads on 5 of 9 measured dimensions.
- Even
Customer Rating
Average score from verified user reviews
KayakoNo reviewsLiveChatNo reviews - Even
Review Volume
Number of verified reviews — a proxy for adoption
Kayako0LiveChat0 - LiveChat
Entry Pricing
Lowest published starting price (free plan = lowest)
Kayako$79/moLiveChat$19/mo - Even
Free Access
Availability of a free plan and/or free trial
KayakoFree trialLiveChatFree trial - LiveChat
Integrations
Number of listed third-party integrations
Kayako8LiveChat12 - LiveChat
Features
Number of listed product capabilities
Kayako8LiveChat13 - Kayako
AI Features
Capabilities mentioning AI, automation or ML
Kayako2LiveChat1 - LiveChat
Security & Compliance
Number of listed compliance certifications
Kayako2LiveChat4 - LiveChat
Platforms & Deployment
Supported platforms and deployment options
Kayako5LiveChat7
Feature Comparison
Kayako vs LiveChat feature breakdown
Search or filter the full feature matrix — core features, AI, integrations, APIs, security and compliance.
Kayako
LiveChatPricing Comparison
Kayako vs LiveChat pricing
Entry pricing, plan tiers and the cost factors that shape total cost of ownership.
Kayako
$79/mo to start- Flat monthly base
- Shared inbox and chat
- Kay AI agent
- Knowledge base
- About 1 dollar per resolved ticket
- Billed on usage
- Only successful resolutions
- Scales with volume
- Custom pricing
- Advanced security
- SLA
- Dedicated support
LiveChat
$19/mo to start- 60-day chat history
- Basic widget customization
- Ticketing system
- Data security
- Unlimited chat history
- Full widget customization
- Agent groups
- Basic reporting
- Everything in Team
- Staffing prediction
- Work scheduler
- Advanced reporting
- Dedicated account manager
- Product training
- Software engineer support
- Security assistance
Total cost of ownership factors
Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.
Pros & Cons
Kayako vs LiveChat: strengths and trade-offs
Kayako
Pros
- Free trial offered
- Compliance: GDPR, SOC 2
- Stronger AI / automation features
- Public API available
Cons
- No free plan
- Higher starting price ($79/mo)
- Fewer native integrations than the alternative
LiveChat
Pros
- Free trial offered
- Lower starting price ($19/mo)
- Broad integration ecosystem (12)
- Compliance: SOC 2, GDPR, ISO 27001
- Public API available
Cons
- No free plan
Buyer Fit
Who should use Kayako vs LiveChat?
Startups
LiveChat
LiveChat keeps early-stage costs lowest with its entry tier.
Small businesses
LiveChat
LiveChat offers the most accessible pricing for lean teams.
Agencies
LiveChat
LiveChat connects to more tools for multi-client workflows.
Enterprises
LiveChat
LiveChat leads on compliance and breadth for complex needs.
Ecommerce
LiveChat
LiveChat integrates with more of the commerce stack.
SaaS companies
Kayako
Kayako is the more developer- and automation-friendly choice.
Integration overlap
Shared integrations (6)
Only in Kayako (2)
Only in LiveChat (6)
Keep Exploring
Other alternatives worth considering
Similar customer support products buyers compare alongside Kayako and LiveChat.
Ask SIA which solution fits your business
SIA, Saaskart's AI buying assistant, weighs Kayako and LiveChat against your team size, budget, integrations and compliance needs — then recommends the right fit and the questions to ask each vendor.
Get a personalised recommendationKayako vs LiveChat — Frequently Asked Questions
What is the difference between Kayako and LiveChat?
Kayako and LiveChat are both Customer Support solutions. Kayako is rated 0.0/5 by 0 users, while LiveChat is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.
Which is better, Kayako or LiveChat?
Based on user ratings, Kayako scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.
Which is cheaper, Kayako or LiveChat?
LiveChat is the more affordable option, starting at $19/month.
Does Kayako or LiveChat have a free plan?
Neither Kayako nor LiveChat currently offers a free plan, but Kayako provides a free trial.
Can I switch from Kayako to LiveChat?
Switching between Kayako and LiveChat is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.
Who should use Kayako vs LiveChat?
Kayako is best suited for teams that prioritise enterprise features. LiveChat works well for budget-conscious buyers.
Our Verdict
The bottom line on Kayako vs LiveChat
Best Overall
Either
It's a tie balances user satisfaction and proven adoption.
Best for Startups
LiveChat
LiveChat has the friendliest entry point for new teams.
Best for Enterprise
LiveChat
LiveChat leads on compliance and feature breadth.
Best Value
LiveChat
LiveChat delivers the lowest cost to get started.
Best AI Features
Kayako
Kayako ships more AI and automation.
Highest Rated
Either
Both earn equal user ratings.