Crisp vs Gallabox: Which Live Chat Software Is Better in 2026?
Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction, side by side, with no marketing spin.
The Short Answer
Crisp vs Gallabox, in 15 seconds
Choose Crisp if…
- You want the lower entry price
- You need a genuinely free plan
- You need the broader feature set
Choose Gallabox if…
- You depend on a broad integration ecosystem
- You want deeper AI and automation features
Head-to-Head Scorecard
How Crisp and Gallabox score
Crisp leads on 4 of 9 measured dimensions.
- Even
Customer Rating
Average score from verified user reviews
CrispNo reviewsGallaboxNo reviews - Even
Review Volume
Number of verified reviews, a proxy for adoption
Crisp0Gallabox0 - Crisp
Entry Pricing
Lowest published starting price (free plan = lowest)
Crisp$45/moGallaboxCustom - Crisp
Free Access
Availability of a free plan and/or free trial
CrispFree plan + trialGallaboxFree trial - Gallabox
Integrations
Number of listed third-party integrations
Crisp8Gallabox12 - Crisp
Features
Number of listed product capabilities
Crisp11Gallabox7 - Gallabox
AI Features
Capabilities mentioning AI, automation or ML
Crisp1Gallabox4 - Even
Security & Compliance
Number of listed compliance certifications
Crisp2Gallabox2 - Crisp
Platforms & Deployment
Supported platforms and deployment options
Crisp4Gallabox3
Feature Comparison
Crisp vs Gallabox feature breakdown
Search or filter the full feature matrix, core features, AI, integrations, APIs, security and compliance.
Crisp
GallaboxPricing Comparison
Crisp vs Gallabox pricing
Entry pricing, plan tiers and the cost factors that shape total cost of ownership.
Crisp
$45/mo to start- 2 seats
- Unlimited conversations
- Live chat widget
- Mobile apps
- 4 seats
- Email inbox
- Canned responses
- Custom chat widget
- 10 seats
- Omnichannel messaging
- AI chatbot (50 uses)
- Knowledge base
- 20 seats
- Unlimited AI usage
- Ticketing system
- White-label
Gallabox
Custom to start- 3 users
- 500 AI credits per month
- Billed annually
- 6 users
- 2,000 AI credits per month
- Billed annually
- 10 users
- 8,000 AI credits per month
- Billed annually
- SSO and SAML
- Dedicated CSM
Total cost of ownership factors
Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.
Pros & Cons
Crisp vs Gallabox: strengths and trade-offs
Crisp
Pros
- Free plan available
- Free trial offered
- Compliance: SOC 2 Type II, GDPR
- Public API available
Cons
- Fewer native integrations than the alternative
Gallabox
Pros
- Free trial offered
- Broad integration ecosystem (12)
- Compliance: GDPR, ISO 27001
- Stronger AI / automation features
- Public API available
Cons
- No free plan
- Pricing is quote-based (less transparent)
Buyer Fit
Who should use Crisp vs Gallabox?
Startups
Crisp
Crisp keeps early-stage costs lowest with its entry tier.
Small businesses
Crisp
Crisp offers the most accessible pricing for lean teams.
Agencies
Gallabox
Gallabox connects to more tools for multi-client workflows.
Enterprises
Crisp
Crisp leads on compliance and breadth for complex needs.
Ecommerce
Gallabox
Gallabox integrates with more of the commerce stack.
SaaS companies
Gallabox
Gallabox is the more developer- and automation-friendly choice.
Integration overlap
Shared integrations (2)
Only in Crisp (6)
Only in Gallabox (10)
Keep Exploring
Other alternatives worth considering
Similar live chat software products buyers compare alongside Crisp and Gallabox.
Ask SIA which solution fits your business
SIA, Saaskart's AI buying assistant, weighs Crisp and Gallabox against your team size, budget, integrations and compliance needs, then recommends the right fit and the questions to ask each vendor.
Get a personalised recommendationCrisp vs Gallabox, Frequently Asked Questions
What is the difference between Crisp and Gallabox?
Crisp and Gallabox are both Live Chat Software solutions. Crisp is rated 0.0/5 by 0 users, while Gallabox is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.
Which is better, Crisp or Gallabox?
Based on user ratings, Crisp scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.
Which is cheaper, Crisp or Gallabox?
Crisp is the more affordable option, starting at $45/month.
Does Crisp or Gallabox have a free plan?
Crisp offers a free plan. Gallabox does not have a free tier but does offer a free trial.
Can I switch from Crisp to Gallabox?
Switching between Crisp and Gallabox is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.
Who should use Crisp vs Gallabox?
Crisp is best suited for teams that prioritise enterprise features. Gallabox works well for teams needing advanced capabilities.
Our Verdict
The bottom line on Crisp vs Gallabox
Best Overall
Either
It's a tie balances user satisfaction and proven adoption.
Best for Startups
Crisp
Crisp has the friendliest entry point for new teams.
Best for Enterprise
Crisp
Crisp leads on compliance and feature breadth.
Best Value
Crisp
Crisp delivers the lowest cost to get started.
Best AI Features
Gallabox
Gallabox ships more AI and automation.
Highest Rated
Either
Both earn equal user ratings.