Crisp vs Gallabox: Which Live Chat Software Is Better in 2026?
Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction — side by side, with no marketing spin.
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The Short Answer
Crisp vs Gallabox, in 15 seconds
Choose Crisp if…
- You want the lower entry price
- You need a genuinely free plan
Choose Gallabox if…
- You have strict security & compliance needs
Head-to-Head Scorecard
How Crisp and Gallabox score
Crisp leads on 3 of 9 measured dimensions.
- Even
Customer Rating
Average score from verified user reviews
CrispNo reviewsGallaboxNo reviews - Even
Review Volume
Number of verified reviews — a proxy for adoption
Crisp0Gallabox0 - Crisp
Entry Pricing
Lowest published starting price (free plan = lowest)
Crisp$45/moGallaboxCustom - Crisp
Free Access
Availability of a free plan and/or free trial
CrispFree plan + trialGallaboxFree trial - Even
Integrations
Number of listed third-party integrations
Crisp6Gallabox6 - Even
Features
Number of listed product capabilities
Crisp6Gallabox6 - Even
AI Features
Capabilities mentioning AI, automation or ML
Crisp1Gallabox1 - Gallabox
Security & Compliance
Number of listed compliance certifications
Crisp1Gallabox2 - Crisp
Platforms & Deployment
Supported platforms and deployment options
Crisp6Gallabox3
Feature Comparison
Crisp vs Gallabox feature breakdown
Search or filter the full feature matrix — core features, AI, integrations, APIs, security and compliance.
Crisp
GallaboxPricing Comparison
Crisp vs Gallabox pricing
Entry pricing, plan tiers and the cost factors that shape total cost of ownership.
Crisp
$45/mo to start- Live chat for 2 seats
- Shared inbox
- Mobile apps
- Basic widget
- Up to 4 seats
- Unlimited conversations
- Knowledge base
- Integrations
- Up to 10 seats
- Chatbot & triggers
- CRM
- Campaigns
- Up to 20 seats
- Advanced chatbot
- Co-browsing
- Priority support
Gallabox
Custom to start- WhatsApp, Instagram & web channels
- Shared inbox
- Drip campaigns
- Forms & catalogs
- AI agents on WhatsApp & Instagram
- More users
- Broadcasts
- API access
- AI voice on WhatsApp & phone
- Broadcasts up to 1M contacts
- Higher rate limits
- Priority support
- Custom AI credit pool
- Unlimited channels
- Multi-year contracts
- Dedicated support
Total cost of ownership factors
Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.
Pros & Cons
Crisp vs Gallabox: strengths and trade-offs
Crisp
Pros
- Free plan available
- Free trial offered
- Compliance: GDPR
- Public API available
Cons
Gallabox
Pros
- Free trial offered
- Compliance: GDPR, ISO 27001
- Public API available
Cons
- No free plan
- Pricing is quote-based (less transparent)
Buyer Fit
Who should use Crisp vs Gallabox?
Startups
Crisp
Crisp keeps early-stage costs lowest with its entry tier.
Small businesses
Crisp
Crisp offers the most accessible pricing for lean teams.
Agencies
Either
Either connects to more tools for multi-client workflows.
Enterprises
Gallabox
Gallabox leads on compliance and breadth for complex needs.
Ecommerce
Either
Either integrates with more of the commerce stack.
SaaS companies
Either
Either is the more developer- and automation-friendly choice.
Integration overlap
Shared integrations (2)
Only in Crisp (4)
Only in Gallabox (4)
Keep Exploring
Other alternatives worth considering
Similar live chat software products buyers compare alongside Crisp and Gallabox.
Ask SIA which solution fits your business
SIA, Saaskart's AI buying assistant, weighs Crisp and Gallabox against your team size, budget, integrations and compliance needs — then recommends the right fit and the questions to ask each vendor.
Get a personalised recommendationCrisp vs Gallabox — Frequently Asked Questions
What is the difference between Crisp and Gallabox?
Crisp and Gallabox are both Live Chat Software solutions. Crisp is rated 0.0/5 by 0 users, while Gallabox is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.
Which is better, Crisp or Gallabox?
Based on user ratings, Crisp scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.
Which is cheaper, Crisp or Gallabox?
Crisp is the more affordable option, starting at $45/month.
Does Crisp or Gallabox have a free plan?
Crisp offers a free plan. Gallabox does not have a free tier but does offer a free trial.
Can I switch from Crisp to Gallabox?
Switching between Crisp and Gallabox is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.
Who should use Crisp vs Gallabox?
Crisp is best suited for teams that prioritise enterprise features. Gallabox works well for teams needing advanced capabilities.
Our Verdict
The bottom line on Crisp vs Gallabox
Best Overall
Either
It's a tie balances user satisfaction and proven adoption.
Best for Startups
Crisp
Crisp has the friendliest entry point for new teams.
Best for Enterprise
Gallabox
Gallabox leads on compliance and feature breadth.
Best Value
Crisp
Crisp delivers the lowest cost to get started.
Best AI Features
Either
Comparable AI capabilities on both sides.
Highest Rated
Either
Both earn equal user ratings.