Bitrix24 vs Zoho CRM: Which CRM Software Is Better in 2026?
Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction — side by side, with no marketing spin.
The Short Answer
Bitrix24 vs Zoho CRM, in 15 seconds
Choose Bitrix24 if…
- You prefer Bitrix24's approach and ecosystem
Choose Zoho CRM if…
- You want deeper AI and automation features
- You have strict security & compliance needs
Head-to-Head Scorecard
How Bitrix24 and Zoho CRM score
Zoho CRM leads on 2 of 9 measured dimensions.
- Even
Customer Rating
Average score from verified user reviews
Bitrix24No reviewsZohoNo reviews - Even
Review Volume
Number of verified reviews — a proxy for adoption
Bitrix240Zoho0 - Even
Entry Pricing
Lowest published starting price (free plan = lowest)
Bitrix24$0/moZoho$14/mo - Even
Free Access
Availability of a free plan and/or free trial
Bitrix24Free plan + trialZohoFree plan + trial - Even
Integrations
Number of listed third-party integrations
Bitrix246Zoho6 - Even
Features
Number of listed product capabilities
Bitrix246Zoho6 - Zoho CRM
AI Features
Capabilities mentioning AI, automation or ML
Bitrix241Zoho2 - Zoho CRM
Security & Compliance
Number of listed compliance certifications
Bitrix242Zoho3 - Bitrix24
Platforms & Deployment
Supported platforms and deployment options
Bitrix247Zoho4
Feature Comparison
Bitrix24 vs Zoho CRM feature breakdown
Search or filter the full feature matrix — core features, AI, integrations, APIs, security and compliance.
Bitrix24
Zoho CRMPricing Comparison
Bitrix24 vs Zoho CRM pricing
Entry pricing, plan tiers and the cost factors that shape total cost of ownership.
Bitrix24
$0/mo to start- CRM & tasks
- Online storage (5 GB)
- Contact center basics
- CRM automation
- Online store
- 24 GB storage
- Marketing automation
- Document management
- 100 GB storage
- Sales intelligence
- Automation rules
- 1 TB storage
Zoho CRM
$14/mo to start- Leads & contacts
- Deals
- Basic automation
- Scoring rules
- Workflows
- Mass email
- Blueprint process automation
- Inventory management
- Validation rules
- Zia AI
- Canvas design studio
- Advanced customization
Total cost of ownership factors
Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.
Pros & Cons
Bitrix24 vs Zoho CRM: strengths and trade-offs
Bitrix24
Pros
- Free plan available
- Free trial offered
- Lower starting price ($0/mo)
- Compliance: GDPR, ISO 27001
- Public API available
Cons
Zoho CRM
Pros
- Free plan available
- Free trial offered
- Compliance: SOC 2 Type II, GDPR, ISO 27001
- Stronger AI / automation features
- Public API available
Cons
- Higher starting price ($14/mo)
Buyer Fit
Who should use Bitrix24 vs Zoho CRM?
Startups
Either
Either keeps early-stage costs lowest with its entry tier.
Small businesses
Either
Either offers the most accessible pricing for lean teams.
Agencies
Either
Either connects to more tools for multi-client workflows.
Enterprises
Zoho CRM
Zoho CRM leads on compliance and breadth for complex needs.
Ecommerce
Zoho CRM
Zoho CRM integrates with more of the commerce stack.
SaaS companies
Zoho CRM
Zoho CRM is the more developer- and automation-friendly choice.
Integration overlap
Shared integrations (2)
Only in Bitrix24 (4)
Only in Zoho CRM (4)
Keep Exploring
Other alternatives worth considering
Similar crm software products buyers compare alongside Bitrix24 and Zoho CRM.
Ask SIA which solution fits your business
SIA, Saaskart's AI buying assistant, weighs Bitrix24 and Zoho CRM against your team size, budget, integrations and compliance needs — then recommends the right fit and the questions to ask each vendor.
Get a personalised recommendationBitrix24 vs Zoho CRM — Frequently Asked Questions
What is the difference between Bitrix24 and Zoho CRM?
Bitrix24 and Zoho CRM are both CRM Software solutions. Bitrix24 is rated 0.0/5 by 0 users, while Zoho CRM is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.
Which is better, Bitrix24 or Zoho CRM?
Based on user ratings, Bitrix24 scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.
Which is cheaper, Bitrix24 or Zoho CRM?
Bitrix24 is the more affordable option, starting at $0/month.
Does Bitrix24 or Zoho CRM have a free plan?
Bitrix24 offers a free plan. does not have a free tier but does offer a free trial.
Can I switch from Bitrix24 to Zoho CRM?
Switching between Bitrix24 and Zoho CRM is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.
Who should use Bitrix24 vs Zoho CRM?
Bitrix24 is best suited for teams that prioritise enterprise features. Zoho CRM works well for teams looking to start free and scale.
Our Verdict
The bottom line on Bitrix24 vs Zoho CRM
Best Overall
Either
It's a tie balances user satisfaction and proven adoption.
Best for Startups
Either
It's a tie has the friendliest entry point for new teams.
Best for Enterprise
Zoho CRM
Zoho CRM leads on compliance and feature breadth.
Best Value
Either
It's a tie delivers the lowest cost to get started.
Best AI Features
Zoho CRM
Zoho CRM ships more AI and automation.
Highest Rated
Either
Both earn equal user ratings.