Bitrix24 vs Pipedrive: Which CRM Software Is Better in 2026?
Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction — side by side, with no marketing spin.
The Short Answer
Bitrix24 vs Pipedrive, in 15 seconds
Choose Bitrix24 if…
- You want the lower entry price
- You need a genuinely free plan
Choose Pipedrive if…
- You want deeper AI and automation features
- You have strict security & compliance needs
Head-to-Head Scorecard
How Bitrix24 and Pipedrive score
Bitrix24 leads on 3 of 9 measured dimensions.
- Even
Customer Rating
Average score from verified user reviews
Bitrix24No reviewsPipedriveNo reviews - Even
Review Volume
Number of verified reviews — a proxy for adoption
Bitrix240Pipedrive0 - Bitrix24
Entry Pricing
Lowest published starting price (free plan = lowest)
Bitrix24$0/moPipedrive$14/mo - Bitrix24
Free Access
Availability of a free plan and/or free trial
Bitrix24Free plan + trialPipedriveFree trial - Even
Integrations
Number of listed third-party integrations
Bitrix246Pipedrive6 - Even
Features
Number of listed product capabilities
Bitrix246Pipedrive6 - Pipedrive
AI Features
Capabilities mentioning AI, automation or ML
Bitrix241Pipedrive2 - Pipedrive
Security & Compliance
Number of listed compliance certifications
Bitrix242Pipedrive3 - Bitrix24
Platforms & Deployment
Supported platforms and deployment options
Bitrix247Pipedrive4
Feature Comparison
Bitrix24 vs Pipedrive feature breakdown
Search or filter the full feature matrix — core features, AI, integrations, APIs, security and compliance.
Bitrix24
PipedrivePricing Comparison
Bitrix24 vs Pipedrive pricing
Entry pricing, plan tiers and the cost factors that shape total cost of ownership.
Bitrix24
$0/mo to start- CRM & tasks
- Online storage (5 GB)
- Contact center basics
- CRM automation
- Online store
- 24 GB storage
- Marketing automation
- Document management
- 100 GB storage
- Sales intelligence
- Automation rules
- 1 TB storage
Pipedrive
$14/mo to start- Pipeline management
- Contacts & deals
- 24/7 support
- Email sync & templates
- Workflow automation
- Meeting scheduler
- Forecasting
- E-signatures
- Advanced reporting
- Unlimited automations
- Advanced permissions
- Priority support
Total cost of ownership factors
Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.
Pros & Cons
Bitrix24 vs Pipedrive: strengths and trade-offs
Bitrix24
Pros
- Free plan available
- Free trial offered
- Lower starting price ($0/mo)
- Compliance: GDPR, ISO 27001
- Public API available
Cons
Pipedrive
Pros
- Free trial offered
- Compliance: SOC 2 Type II, GDPR, ISO 27001
- Stronger AI / automation features
- Public API available
Cons
- No free plan
- Higher starting price ($14/mo)
Buyer Fit
Who should use Bitrix24 vs Pipedrive?
Startups
Bitrix24
Bitrix24 keeps early-stage costs lowest with its entry tier.
Small businesses
Bitrix24
Bitrix24 offers the most accessible pricing for lean teams.
Agencies
Either
Either connects to more tools for multi-client workflows.
Enterprises
Pipedrive
Pipedrive leads on compliance and breadth for complex needs.
Ecommerce
Pipedrive
Pipedrive integrates with more of the commerce stack.
SaaS companies
Pipedrive
Pipedrive is the more developer- and automation-friendly choice.
Integration overlap
Shared integrations (5)
Only in Bitrix24 (1)
Only in Pipedrive (1)
Keep Exploring
Other alternatives worth considering
Similar crm software products buyers compare alongside Bitrix24 and Pipedrive.
Ask SIA which solution fits your business
SIA, Saaskart's AI buying assistant, weighs Bitrix24 and Pipedrive against your team size, budget, integrations and compliance needs — then recommends the right fit and the questions to ask each vendor.
Get a personalised recommendationBitrix24 vs Pipedrive — Frequently Asked Questions
What is the difference between Bitrix24 and Pipedrive?
Bitrix24 and Pipedrive are both CRM Software solutions. Bitrix24 is rated 0.0/5 by 0 users, while Pipedrive is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.
Which is better, Bitrix24 or Pipedrive?
Based on user ratings, Bitrix24 scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.
Which is cheaper, Bitrix24 or Pipedrive?
Bitrix24 is the more affordable option, starting at $0/month.
Does Bitrix24 or Pipedrive have a free plan?
Bitrix24 offers a free plan. Pipedrive does not have a free tier but does offer a free trial.
Can I switch from Bitrix24 to Pipedrive?
Switching between Bitrix24 and Pipedrive is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.
Who should use Bitrix24 vs Pipedrive?
Bitrix24 is best suited for teams that prioritise enterprise features. Pipedrive works well for teams needing advanced capabilities.
Our Verdict
The bottom line on Bitrix24 vs Pipedrive
Best Overall
Either
It's a tie balances user satisfaction and proven adoption.
Best for Startups
Bitrix24
Bitrix24 has the friendliest entry point for new teams.
Best for Enterprise
Pipedrive
Pipedrive leads on compliance and feature breadth.
Best Value
Bitrix24
Bitrix24 delivers the lowest cost to get started.
Best AI Features
Pipedrive
Pipedrive ships more AI and automation.
Highest Rated
Either
Both earn equal user ratings.